Ella V. Perry

**** **** ***** ********

Chesapeake, VA 23321

Contact Phone: 757-***-****

Cell Phone: 757-***-****

Email Address: abjti8@r.postjobfree.com

Education

US Navy Data Processing School

Virginia State Police Academy Correctional Officer Training

Commonwealth College Associates Computer Science

Bryant and Stratton College Bachelors Business Administration

Professional Experience

Virginia Premier Health Plan Inc.

03/2009 to Present;

40 hours per week; Member Service Representative Transportation Assistant; permanent

employee; Virginia Premiere Health Plan Inc. 5029 Corporate Woods Drive Virginia

Beach, VA Charmaine Norman 757-***-****; may contact supervisor.

Facilitate transportation services for health managed organization members to and from

appointments. Manage a high volume of transits daily, support of planning, order entry

and facilitation. Utilize several systems and software for automated travel and

accommodations setting. Database entry keeping specific files and records current in

support of transportation operations. Perform transportation support functions, and assist

in automation of clerical processes by providing subject-matter input and review.

Knowledge of basic information, terminology, forms, or reports that are part of a

transportation program or operation to screen for missing information, prepare final copy

of documents, maintain files, respond to routine questions, or perform similar duties and

the workflow of the drivers sufficient to distribute messages and correct routine

information using well-established, clear-cut procedures. Ensure information required for

data entry is present provides routine information about the status of actions, or respond

to other inquires by referring to readily available information. Research all scheduled

trips over the 50-mile allotted mileage in

Advanced Services Inc.

04/03/2008/03/12/2009

40 hours per week; Contract Services Specialist

In bound call center for General Electric service contracts for devices and appliances.

Assist consumers in obtaining services calls for repair of appliances. Place orders for

appliance replacements. Verify consumer information and service contracts. Speak with

appliance services to ensure quality assurance for consumer’s repairs. Create, update, and

retrieve consumer files for logging facts surrounding complaints, actions, and resolve

consumer issues. Research and analyze information needed to resolve issues by providing

expedient closure and feedback. Negotiate and implement refunds, exchanges, and good

will certificates.

Clerical / Legal Experience

Virginia Workers Compensation Board

02/16/2007/01/2008

Judicial Assistant

40 hours per week; Responsible for preparation of files for workers compensation

hearing. Arrange medical reports in chronological order for review by Commissioners

during hearings. Prepare files for shipping by assigning other Commissioners within the

state of Virginia. Responsible for filing of incoming correspondence from Attorney’s

Doctors, and medical facility. Backup for Receptionist position. Backup for in court

Bailiff Position, recording of hearing proceedings. Responsible for ordering of office

supplies.

Virginia Beach Juvenile and Domestic Court

04/2006/2/2007

Post Court Clerk

40 hours per week; Preparation of 8 different dockets, ensure all cases are present.

Provide verbal and written communication skills towards providing case information to

Judges, Staff Attorneys, and Government Agencies. Call docket for Judges give parties to

case direction. Provide excellent customer service. Issue summons, warrants, subpoenas,

capiases. Type case proceeding orders for Judges and present to receiving parties. Issue

Protective Orders, Emergency Removal Orders, Detention Orders, and Post-D Orders as

requested by the Judge. Issue transportation orders, jail cards, update fines and cost for

billing. Maintain Judges Court calendar for caseload. Respond to all incoming phone

calls and correspondence for assigned judge.

Virginia Beach General District Court

01/1991/04/2006

Civil Division & Traffic Division Courtroom Clerk/Deputy Clerk

40 hours per week; apply verbal and written communication skills towards providing

vital court record and case status information to judges and their staffs, attorneys,

government agencies, and the public. Issues summons, subpoenas, warrants, capiases,

judgment orders, and other court papers as necessary. Forward appeals bonds, case

papers, etc. to circuit court. Forward court documents to other public agencies as

required: Department of Motor Vehicles, police department, ASAP, etc. Consulting with

plaintiffs and defendants on legal rights, preparing court dockets, legal documents,

pleadings, briefs, and contracts, and managing case updates and recording judgments.

Virginia Peninsula Regional Jail

2002/2003

Williamsburg, Virginia Correction Officer

40 hours per week; Responsible for security of minimum security inmates; maintain

security logs, conduct security cell checks, while ensuring the safety and security of staff

and inmates, including the observation of high risk inmates and the operation of

computerized security system

WJCC Public School System (Jamestown High School)

1999/2002

Williamsburg, Virginia Security Manager

40 hours per week; Responsible for supervision of two security officers. Duties included

security scheduling, conducting building evacuation drills. Responsible the safety of staff

and students. Assist as a mediator for School Resource Officer. Conduct security check,

direct visitors to proper locations. Member of Crisis Management Response Team.

Responsible for staffing of school sporting events.

Sussex 1 State Prison

1998/1999

Waverly, Virginia Correction Officer

40 hours per week; Responsibilities includes, but not limited to providing security of

maximum-security inmates: maintain security logs, conduct security cell checks. Escort

inmates to and from appointments. Regulate inmate movement within compound.

Operation of computerized security systems.

Clerical Experience/ Collections

Navy Public Works Federal Credit Union

Virginia Beach, VA Collector/ Recovery Collector

1997/1998

40 hours per week; Responsible for the collection of all delinquent loans; repossession of

vehicles. Customer Service. Arrange meeting with customers to discuss payment

arrangements for delinquent accounts. Refer accounts for refinance; issue warrants,

garnishments, and attends court hearings. File paperwork for bankruptcies, and attend

bankruptcy hearings. Development of monthly delinquent report program.

Mercury Finance Recovery Company (Virginia Beach, VA.)

1997/1997

40 hours per week; Responsible for collection of delinquent charge-off accounts. Provide

customer service, set up appointments to discuss customer account and assist in payment

arrangements. Issued warrants, garnishments and attended court hearings. Skip trace local

credit bureau printouts.

United States Navy (NAS Miramar VAW 110/ NAS Miramar Admiral Building/

United States Pentagon Joint Staff)

02/1986/04/1990

40 hours per week; attached to VAW 110 squadron as Lieutenant for 90 days. Transferred

to Admiral Building as a media assistant to the fighter pilots logging out training material

for pilots to study. Maintaining all request for any additional training manuals or visual

aids. Obtained Top Secret Security Clearance.

1988 United States Data Processing School Boloxi Mississippi 8weeks training.

1988 United States Pentagon Washington DC Joint Data Service Support Command

Responsible for the day-to-day computer operations of the support efforts of the service

members. Assigned to classified tape library functions included maintaining incoming

classified material assigning media identification numbers. Preparing media for shipping

to various military sites, ensuring that all security procedures are followed in occurance

to Department of Defense Regulations. Maintain security logs for media usages. After

on site training moved to computer operations on computer floor responsible for

processing data submitted by onsite computer programmers applying specified

classification to media before shipping to other military sites. Responsible for the

prepration of digital charts via data programmer’s system data. Print and disburse

computer printed information to programmers ensuring that security logs are signed

during pick up. Assisted in training of new incoming personnel for media library for

transition to computer floor.

Promoted to Petty Officer 2nd Class DP2

Reference: upon request:

Contact this candidate