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Customer Service Manager

Location:
3060
Posted:
October 10, 2010

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Resume:

-** * P E L L A V E .

Nashua New Hampshire, *****

* * * * * 8 9 0 3 9 / 6 0 3 3 21 913 3

abjt2s@r.postjobfree.com

GARRY A. BOUCHER

OBJECTIVE:

Obtain full time position with benefits, with an opportunity for advancement.

SUMMARY OF QUALIFICATIONS

As a skilled and dedicated Shipping Manager with more than 12 years experience coordinating,

planning, and supporting daily operations and company functions as needed during the day to

day operations.

Demonstrated capacity to provide comprehensive support for executive level staff: excel

coordinating travel, and managing all essential tasks.

Adept at developing and maintaining administrative processes that reduce redundancy, improve

accuracy and efficiency, and achieve organizational objectives.

Highly focused and results oriented in supporting complex, deadline driven operations, able to

identify goals and priorities and resolve issues in initial stages.

Keyword Summary

Executive Assistant, Executive Support, Office Manager, Research, Customer Service, Client

Relations, Time Management, Financial Documenting, Reporting, Invoicing, Phone Support.

As directed by day to day shipping operations, providing fundamental support to the company

President and administrative staff, and trained new staff members.

Professional Experience

10/14/1998 present

J.C. Devine Inc. 20 South St. Milford, N.H.

Auction Company

Shipping Manager

Effectively managing time, inventory and resources to ensuring critical deadlines are

Met.

Coordinate consignment pickups

Responsible for maintenance of vehicles and company facilities

Federal Motor Carrier Safety Certificate holder

Security manager

Interviewing, training hiring, supervising

Editing, proof reading, catalog and advertisement production

Packing, insuring, and shipping with UPS World ship

Authorized to sign company checks and Federal License forms

Interstate transportation

Customer service

Strong organizational skills

Hiring staff

Judgment and attention to detail /self motivated, work well in a team environment or alone

Maintaining customer files in accordance with federal regulations

Professional Experience

Two C Pack/Lowell Paper Box

Northwest Blvd. Nashua N.H. 03061

Inventory Control Processes

Standards and Procedures Compliance

Vender and Staff Relations

Transportation/Materials Management

Training and Leadership

Oversaw routing, tracking, shipping activities to ensure safe, prompt, and accurate delivery of

products.

Communicated operational needs to management.

Key Player on team that consistently exceeded stated objectives on all projects.

Led smaller teams in developing effective stocking and inventory management systems to

minimize loss and maximize performance.

Coordinated with staff regarding relocation and transportation arraignments of products. Prepared

documentation and coordinated transport of resources and materials. Marked and labeled freight;

documented, verified, and inventoried cargo; and prepared and submitted report documentation.

Maintained accurate records and managed office correspondence.

Certified Fork truck operator

E DUCATION:

Bishop Guertin High School graduate

Attended Business Classes at University of Lowell &

Daniel Webster College

LANGUAGES:

English

Some French

REFERENCES:

Reference letters will be available upon request



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