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Manager Customer Service

Location:
Lambertville, MI, 48144
Posted:
October 11, 2010

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Resume:

Kris S Standering

**** ******* ** . ************, ** 48144 . 419-***-**** .

abjrnc@r.postjobfree.com

Objective Powersports/Automotive Mangement

Qualifications 10 years of customer service experience in multiple venues.

Experienced supervisor with a management style that motivates

staff productivity.

Practical background Automotive and Powersports Service and Parts

operations

Ford Factory trained, Experienced in Lightspeed, R&R, and other

POS systems

Powersports certifcations from Honda and Suzuki

Extensive leadership training and courses from the USMC

Work Experience 12/2009 - Present Whitman Ford, Temperance, MI

Ford Tech, Quick Lane services Manager

Started as Ford Light Technician, performing lots of various

repairs, alignments and driveability. Installer of Ford Oem add on

products such as factory remote starts, SIRIUS satalite upgrades

and other products

Promoted to Quick Lane services manager April 2010. Increased car

count by over 50% and maintained an average repair order of

between 100/110.00 per RO.

Responsible for hiring and training of quick lane staff and

service operations

Ford Factory training including Hybrid vehicles, engine

performance, and others, trained on Ford IDS and Genisys scan

tools

05/2006 - 11/2009 Atomic Powersports, Monroe, MI

Parts manager/Ebay sales manager

Maintained Parts dept inventory ranging in seasonal levels of

90-150K

Updated website via PSN and 50 below to add specials, sales and

events

Responsible for all parts ordering from suppliers and OEM

manufacturers to meet customer and wholesale orders in a timely

and accurate fashion.

Maintain all Ebay unit and parts sales and ensure proper shipping

and logistics to customers both CONUS and International

Filled in for Service manager when needed and responsible for

hiring, staff training for factory Honda, Yamaha,Suzuki, Kawasaki,

Can-Am, Seadoo and Ski DOO

Maintain a fresh and seasonal floor display for ATV, watercraft,

street and motocross applications

Store shut down November 18th 2009

02/2005 - 05/2006 Honda East Toledo, Toledo, OH

Parts advisor

Assisted all customers in regards to their needs for all

powersports related products and accessories

Maintain accurate and full floor displays on related products

Shipping, receiving both international and wholesale accounts and

fulfill all service department orders

Meetings with vendors to discuss and evaluate new products for the

department

Offered management position at Atomic Powersports

01/2002 - 02/2005 Pemberville Youth Academy, Pemberville, OH

Senior Drill Instructor/Youth Counselor

Served as Senior drill instructor for first and only male youth

offender Marine Corps based BASIC training program for the state

of Ohio

over 120 hours of OJT training to become a Youth counselor

Responsible for well being, medication, appointments, school

liaison work, family case work, daily life skills and coaching for

all residents during their stay at PYA

Facility closed down/lack of fundings in 2005

12/2001 - 01/2002 Bowling Green Jeep Lincoln Mercury, Bowling

Green, OH

Service and Parts Advisor, Tech 1

Started as a Service advisor and increased counter customer pay

sales by over 30% from previous years, transferred to the Parts

Dept to help build the retails counter

Helped reduce Idle capitol by over 44% and increased retail

traffic by 60 % from the previous year

Asked to learn the Technical side and was trained as a Light tech

1, learned the basic principles, duties and operations of the

service side and repair. Trained on OBD 2 diagnostics, drive

ability, suspension, emission and other related component repair

Laid off

06/1997 - 06/2001 United States Marine Corps, Jacksonville, NC

3521 Diesel Mechanic 0331 Machine Gunner

Basic training June 3rd 1997 -August 15th 1997

School of Infantry MCT October 1997

3521 organizational automotive mechanics course Camp Johnson

October 1997 until January 1998

Attached to 1st BN 24th Marines 4th Mar Div Perrysburg Ohio until

June 2001

Education 1993 - 1997 Eastwood High School, Pemberville, OH

Diploma GPA: 2.8

General studies

2004 - 2005 Owens CC, Perrysburg, OH

Business Admin

Service Learning in Business Courses

Not able to finish due to lack of GI bill Funding

Will resume in late 2010 when GI bill benefits kick back in after

reenlistment to USMCR



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