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Customer Service Training

Location:
Saint Paul, MN, 55125
Posted:
October 11, 2010

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Resume:

Brian Mathisen

**** ****** ***** ***.***

Woodbury, MN 55125

Phone # 651-***-**** Cell # 623-***-****

Email: abjr8s@r.postjobfree.com

PROFILE

A mechanically inclined individual with the desire, knowledge and skills required to

succeed in any mechanical or industrial environment. Constantly identifying methods to

increase efficiency and taking necessary steps to implement them.

EDUCATION

Universal Technical Institute (UTI) – Avondale, Arizona

BMW Level 3 Certified Technician

BMW FastTrack Elective Training Program

Graduation Date February 12, 2010. 360 hours of training in the following subjects:

15 ST050 Technical Systems

16 ST051 Body Systems I

17 ST055 Engine Electronics

18 ST504 Chassis Dynamics

19 ST503 Undercar Technology

20 ST501 New Engine Technology

Universal Technical Institute (UTI) – Avondale, Arizona

Associate of Occupational Studies Degree in Automotive Technology with Ford Accelerated

Credential Graduated February 12, 2010. Training included 1,980 hours in the following subjects

•1 Automotive Engines & Repair •2 Climate Control •3 Electronic Diagnostic

•4 Power & Performance IA •5 Automatic Transmissions •6 Professional Service Writing

•7 Power & Performance IB •8 Professional Applications •9 Ford Systems 1

•10 •11 •12

Power & Performance II Advanced Diagnostic Ford Systems 2

Systems

•13 •14 •15

Fuel & Ignition Systems Automotive Undercar Ford Systems 3

•16 •17 •18

Drivability and Emissions Electronic Fundamentals Ford Systems 4

•19 •20 •21

Automotive Power Trains Electronic Technology Ford Systems 5

•22 Brakes

Success Track Emphasis - 28 hours UTI Specific Training Program that teaches students Life

Skills, Professionalism, Dealership Simulation, Team Building, Communicationand Life Long

Learning.

Roseville High School, Roseville, MN

Graduated 1996

TRANSITIONAL SKILLS & TRAINING

Forklift Certified/Trained

Certified ALLDATA Automotive Information Specialist

Ford Technical Customer Handling

Computer Skills

AWARDS

UTI Excellent Attendance

UTI Director’s Honor List

UTI Student of the Course: Advanced Diagnostic Systems, Professional Applications, Power and

Performance 1B, Ford Systems 1, BMW 2 and BMW 3

Nominated for Alpha Beta Kappa Honor Society

Brian Mathisen

Page 2

CERTIFICATIONS

Ford STST Credentials

EPA Certified Section 609

EMPLOYMENT HISTORY

06/10 – Present ProStaff, Burnsville, Mn

Warehouse/Forklift Operator

21 Operated forklift safely

22 Sort merchandise

23 Maintain a clean and safe work environment

05/07 – 02/10 Goodwill/Saint Mary's Food Bank, Surprise, AZ

Volunteer/Warehouse

24 Operated forklift safely

25 sort merchandise

26 Shipping/Receiving

27 Provided excellent customer service

05/02 – 02/07 Water Gremlin, Maplewood, MN

Forklift Operator/ Machine Operator

28 Operated forklift safely

29 Loaded and unloaded inventory

30 Maintained a clean and safe working environment

31 Operated plastic injection mold machinery

01/00 – 03/02 RPS Packaging, Maplewood, MN

Package Handler

32 Unloaded trucks in a timely manner

33 Maintained a clean, safe and organized working environment

34 Provided excellent customer service

35 Worked efficiently and professionally in a high stress, fast

paced environment

REFERENCES

Available upon request



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