Customer Service Sales
Resume:
Mark D. Crawford
Mesa, Arizona 85208
************@*****.***
OBJECTIVE
Pursuing a career as a Customer Service Representative
benefiting from over five years of related experience
QUALIFICATIONS
Answered a high volume of telephone calls from customers regarding placing
orders, obtaining pricing and availability, returns and status of existing
orders
Maintained contact and followed up on problems that required special
handling
Provided marketing support by making outbound sales calls for special
promotions
Researched and responded to customer inquiries and explained transactions
to their satisfaction
Recognized by customers who appreciated my extra efforts
Assisted customers in the selection of products
Advanced computer skills, Microsoft Office Suite, networking, Quickbooks
Effective communication both verbally and written
Reliable, hard-working, energetic, detail oriented, organized, professional
EMPLOYMENT
06 / 2007 to Arizona Department of Corrections, Florence, Arizona
10 / 2009 Janitorial/Function Logistics
Responsible for janitorial services in visitation area and
setting up the visitation area for special functions as
required.
11 / 2005 to Arizona Department of Corrections, Florence, Arizona
05 / 2007 Suicide Prevention Aide
Responsible for observing, reporting, and assisting mentally ill
inmates in a maximum-security facility to insure that they were
not a harm to themselves.
05 / 2005 to United Loose Leaf, Phoenix, Arizona
09 / 2005 Account Manager
Duties included inside sales, customer service, coordinating bid
proposals for new and existing customers for a specialized
binder manufacturer.
11 / 2004 to Arizona Industrial Hardware, Chandler, Arizona
04 / 2005 Account Manager
Duties included inside sales, customer service, contract review
and administration, order entry, inventory control, and
coordinating bid proposals for new and existing customers.
07 / 2001 to Southwest Fastener, Phoenix, Arizona
07 / 2004 Purchasing Manager/Network Administrator
Duties included the purchasing of inventory and business
supplies, negotiating vendor pricing, inventory control, freight
coordination, counter sales, inside sales support for several
core accounts. Responsible for maintaining, troubleshooting,
and implementing all network and computer related issues.
01 / 1996 to Military & Commercial Fasteners, York, Pennsylvania
07 / 2001 Sales Executive/Jr. Network Administrator
Duties included inside sales, customer service, contract
administration, inside support for core accounts, coordinating
bid proposals for new and existing customers, inventory control,
and production scheduling. Responsible for the scheduling and
purchasing of all offshore commodities and assisting with
computer network administration functions.
11 / 1988 to B & C Fasteners, York, Pennsylvania
01 / 1996 Inside Sales Manager
Duties included managing inside sales, training of employees,
customer service, contract administration, counter sales, inside
support for core accounts, assigning and coordinating bid
proposals for new and existing customers, inventory control.
EDUCATION
01 / 2007 Central Arizona College, Florence, Arizona
Curriculum that focused on the managing and starting of a small
business which included courses in business accounting,
communications, personal finance, and business math.
10 / 1988 York Technical Institute, York, Pennsylvania
Associates Degree
Graduated with honors with an Associates Degree in Computerized
Business Accounting.
06 / 1987 Red Lion Area School, Red Lion, Pennsylvania
Diploma
Received high school diploma.
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