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Customer Service Manager

Location:
Wichita, KS, 67207
Posted:
October 11, 2010

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Resume:

ACADEMIC DEGREES

& DIPLOMAS Wichita State University, Bachelor of Fine Arts, 2003

Major: Emphasis on Dance

Graduated Summa Cum Laude

Butler Community College, Associate in Fine Arts, 2000

Concentration: Dance

El Dorado High School, 1998

Graduated Cum Laude, With Honors

CERTIFICATIONS

& LICENSURES Kansas Real Estate Licensure

Career Development Systems, Independent Education Agency

EXPERIENCE December 14, 2009 - Present

Greater Wichita YMCA, Dance and Cheer Coordinator

. Envision, implement, direct and teach components of both dance and

cheer classes

. Supervise staff for four departments

. Responsible for budget, accounts receivable, and accounts payable

. Plan monthly meetings for staff

. Coordinate lesson plans and mentor instructors during and outside of

class time

. Observe and discuss individual progress of both students and

instructors

. Ensures safe and effective classes. Responds to, and reports,

accidents and incidents

. Promotes and incorporates the YMCA four core values and character

development model in to all program activities

. Assist in marketing and distribution of program information

. Organize and responsible for schedule of all programs within

departments

. Monitors and evaluates the effectiveness of and participation in

program

. Establishes new program activities and expands program within the

community in accordance with the Association and branch strategic

plans

. Assists in branch fund raising activities and special events

May 2008 - December 2009

Butler County Family Medicine, Office Manager

. Organize and supervise all administrative activities

. Delegate work and workload planning

. Supervise front desk staff

. Sorting and distributing mail and email

. Deal with wide range of human resource issues regarding patients to

include insurance and billing

. Review, update and train on health safety policies and procedures

. Maintains all employee benefits, supplies and assists in the

enrollment process for health and

. dental plans, as well as transit programs

. Maintain up-to-date and accurate files

. Develop and implement general office procedures and guidelines

. Oversees use and maintenance of all office equipment

. Manages ordering and purchasing of office and postage supplies and

vaccines

. Works with IT support to establish new employees on network and email

systems as well as for program updates

Mar 2007 - May 2008

Private Family Practice, Coder/Data Entry/Receptionist

. Greet patients and collect copays and past due balances

. Respect and maintain privacy and dignity of agency clients; assure

client confidentiality at all

times

. Provide efficient and professional telephone services; transfer calls

according to established protocols

. Determine the financial status of patients and their eligibility for

insurance

. Assist patients in accurately completing appropriate forms and

document all information

. Schedule appointments for patients according to established procedures

. Collect and post fees according to protocols; prepare and balance

daily financial registers and

submit all forms to appropriate persons

. Secure the building at the close of each working day; turn off or

unplug appliances and machines and lock all entrances

. Assure the readiness of the reception area for each working day; open

the building at the

designated time and have all front desk activities fully

operational at the start of business hours

. Input all office, procedural, and surgical charges incurred at

facility and hospitals as well as past due balances

. Correctly locate and document all ICD-9 procedural codes and CPT codes

for each incidence

Sept 2006 - Mar 2007

Commercial Bank of Texas, Student Loan Officer

. Greet customers, answer phones, direct calls and process all incoming

mail

. Provide customer service responses related to student loan status

inquiries

. Download loans throughout the day within the required time limit and

import them to appropriate database

. Process next day funding of electronic funds transfers

. Through enrollment verification process, ensure students are enrolled

or that loans are sold in timely manner

. Work directly with students and families to educate on loan processes

. Proficiently operate all job-related technological components such as

computers, software, word processor, student loan database,

Feb 2005 - Sept 2006

Child Development Center, McConnell Air Force Base

(Promoted from CC-1 to CC-3: Highest civilian status)

. Work with specialized age group six weeks to six months old

. Use multitasking to attend to aspects of multiple children's

behaviors, interests, and needs

. Build positive relationships with children, families, and staff

members

. Appropriately manage challenging behavior

. Meet developmental needs in areas of social, emotional, physical,

language and cognitive development

. Provide meaningful learning opportunities using curriculum

. Conduct ongoing assessments to be used to adapt curriculum and

individualize teaching

. Supervise children to ensure health and safety

. Modify environment, teaching approaches and learning opportunities to

respond to interests and needs

. Use creativity to make learning meaningful and use instruction to

deepen understanding as well as build skill

Mar 2000 - May 2006

Newton Performing Arts Center, Owner/Director/Teacher

. Overall responsibility for artistic management of the company

. Develop and implement artistic outputs

. Ensure new works maintain thematic relevance to the lives of the

company members

. Assemble the artistic and technical teams required to undertake the

works defined in the

programs

. Facilitate the artistic vision of each production and program, in the

role of director and/or

dramaturg/producer, by working closely with guest directors,

designers, choreographers,

composers, writers, performers, tutors, technicians and other

artistic personnel

. Rehearse or oversee the rehearsal process of each production and

maintain the quality of

performances in theaters, at community and corporate events and

on tour

. Recruit and manage youth ensemble membership

. Manage and nurture the artistic development of the youth ensemble

members

. Facilitate appropriate ensemble practice

. Recruit and manage professional ensemble membership (project by

project basis)

. Maintain professional standards, including physical maintenance and

training

. Endeavor to increase the lifespan of new works (touring, partnerships

etc)

. Maintain a cycle of community outreach based initiatives informed by

the guiding principles of

the company's work

. Liaise with the disability, youth arts and other relevant sectors in

developing programs

. Advocate for young people and disabled people

. Act as the company spokesperson for the media

. Create or provide copy for the marketing of the projects

. Attend media calls as required

. Facilitate the development of media skills within the company

. Recognize expertise in performance practice

. Knowledge of current trends in performing arts, with particular

reference to dance

and theater an ability to exercise artistic leadership

. Ability to see beyond disability as the content of new work

. Knowledge of performance production processes including budgeting and

experience in

working as a member of a creative team

. Understanding of and a willingness to implement collaborative

processes

. Demonstrate expertise in artistic programming (eg experience as an

Artistic Director)

. Demonstrate ability to network, lobby and be an advocate for

disability arts

. Excellent communication skills with artists and with representatives

from all the company's key

stakeholders

. Demonstrate ability to write successful funding applications

. Demonstrate ability to prioritize conflicting workloads

. Knowledge of disability cultural practice

. Computer skills (word processing)

SPECIAZED

TRAINING Completed 120+ hours of training required to include first

aid adult and infant, CPR adult and infant, administering

medication, positive guidance, writing curriculum,

sexual harassment.

Proficient in Windows XP, Typewriter, Macintosh, Postage

meter, Fax, Xerox, Internet, 10-key adder, Microsoft

office.

REFERENCES Tiffany Jefferson

367 Brookwood Lake Place

Jackson, MS 39212

601-***-****

LaVonne Vogelman

Newton, KS

316-***-****

Kari Blanton

Wichita, KS

316-***-****

SHERRY LYNN URTON

9211 E. Harry, Apt 1609

Wichita, KS 67207

316-***-****

abjpo6@r.postjobfree.com



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