Eliet Arana M.

** ***. ***** ** ***. Barbara, Gurabo PR 00778

abjo7l@r.postjobfree.com

Cell: 787-***-****

SUMMARY OF QUALIFICATIONS

Experienced in recruiting, hiring, orientation programs, compensation

and benefit programs, training and development, negotiating with

unions, and managing outsourcing contracts.

Excellent communication skills.

Efficient problem solver with strong work ethics. Promote working as

a team throughout the organization. Goal oriented.

Bi-lingual (English, Spanish).

EXPERIENCE

Best Western, Hotel, Convention Center & Casino, Guayanilla, PR.

2008 - Present

Human Resources Director

Directed the HR operations. Reported to the CEO. Performed the

planning, recruiting and staffing of the new hotel, casino and

convention center operation. Hired all the workforce necessary to

operate as per local laws and regulations. Revised all the HR

processes as recruiting, hiring, job descriptions manuals, employee

handbook, performance appraisals, compensation, and benefits. Teamed

up with the accounting department to implement the payroll module of

"OSAS", a new accounting information system. Developed a culture of

customer service throughout the organization based on the "I CARE"

training program, a Best western's global program.

KRAFT FOODS 2005-2006

Human Resource Coordinator

Planned, organized, directed, and executed the HR operations in the

Managua Plant, overseeing 300 employees. Reported to the Headquarters

in Costa Rica. Acted as liaison between corporate management and

Unions. Successfully conducted salary and other negotiations with

Unions. Managed conflict resolution. Conducted HR processes as

recruiting, hiring, training and performance evaluations. Managed and

functioned as counterpart of the outsourcing companies related with

the HR department. Managed employee health benefit plans and life

insurance.

Amanco

Human Resource Manager 1999 -

2000

Managed and controlled the HR operations of two construction material

plants. Participated in the implementation of the company's computer-

based information system. Acted as liaison between corporate and

management personnel. Established wage structure, pay policies and

performance appraisal programs. Conducted interviews, hired, trained,

supervised and evaluated personnel. Managed employee health benefit

plans. Directed company's personnel policies and practices. Provided

legal support and handled grievance procedures.

Eskimo S.A.

Human Resource Manager 1999

Directed the HR operations of a dairy products factory and three

hospitality management businesses (a fine dining restaurant, an ice cream

retailer, and a cafeteria style restaurant). Conducted the candidates

screening and interviews. Assured that company employment policies and

personnel practices complied with applicable labor laws and regulations.

Acted as liaison between company and government institutions, as Social

Security and Labor Ministry.

EDUCATION

Master of Science in Human Resource Management. Nova Southeastern

University, Fort

Lauderdale, Florida. June 2004.

Graduate Program in Human Resource Management. Universidad

Centroamericana, Managua,

Nicaragua. 1998

B.S. in Psychology. Universidad Centroamericana, 1996.

A.S. in Pedagogy for High School Education. Universidad Cat lica,

Managua, Nicaragua. 1996

AFFILIATION

Society for Human Resource Management USA.

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