**** *. **** ** • Kansas City, MO *****

Phone 816-***-**** • E mail abjnn0@r.postjobfree.com

Jasmine Pankey

Summary of qualifications

Experience in an office environment

Experience with a high volume call center environment

Highly developed customer service skills

Experience with computer programs and software

Education

10/2005 05/2007 Columbia College of Missouri Columbia, MO

General Studies

Dean’s List

08/2008 present University of Missouri Kansas City Kansas City,

MO

Urban Studies

President of the Urban Academics Consortium

Tulips on Troost Participant (2007 2010)

Professional experience

12/2009 Present Midwest Center For Nonprofit Leadership

Office Assistant

As the office assistant for MCNL, I am responsible for taking inbound

calls, answering general inquiries and redirecting clients to the correct

office or individual. I also complete projects such as creating databases

in Microsoft Excel and Microsoft Access for previous events and

services, assisting in the implementation of major organizational events

and programs such as the Compassion Capital Grant and the

Philanthropy Midwest Conference, and other projects as assigned.

11/2008 05/2009 TAC Worldwide

Customer Service Representative

As a customer service representative I took inbound calls for a high

volume call center. I used finely tuned problem solving skills and

product knowledge to assist clients in meeting their needs.

03/2008 08/2008 Homestead Studio Suites [ City, State ]

Night Guest Service Representative

As a Night Guest Service Representative, I was responsible for

answering incoming phone calls, checking in guests, making new

reservations, setting up wake up calls, assisting guests, handling

customer complaints, keeping a log of activities, and processing hotel

laundry.

09/2007 03/2008 Price Chopper

Customer Service Representative

Extensive problem solving, completing transactions, cash handling,

assisting customers, and ensuring customer satisfaction.

05/2007 09/2007 Movie Gallery

Sales Associate

Answering phone calls, making courtesy calls for customer retention,

using tactics for new member acquisition, completing transactions,

suggestive selling, meeting sales quotas.

08/2005 08/2006 Columbia College Registration

Office

Office Assistant

Data entry, answering general questions, checking forms for errors,

updating student information, filing, special projects as assigned.

Contact this candidate