RESUME

Becky Bockelman

Columbia City, IN

260-***-****

E-mail: abjm73@r.postjobfree.com

INTRODUCTION

I have great clerical experience especially in handling customer accounts.

My clerical career began in lawn care with my primary responsibility being

accounts receivable, i.e., entering payments received, generating aging

reports, invoices and statements, preparing bank deposits and updating

customer account changes (name, address, phone, quotes, lawn applications,

service calls, accounting holds/bad debts/reversals, cancellations,

etc.). I stayed within the lawn industry for approximately 10 years and,

with my husband, ran our own lawn care business for five years. We sold

our business in April of 1999 and the following November through January of

2000, I worked a temporary position for the U.S. Postal Service in their

imaging center keying addresses for letters unreadable by their optical

equipment.

SKILLS

Microsoft Office Excel, Word, Outlook, warranty claim billing, request

parts/material return authorizations, computer entry of customer payments,

customer account maintenance, data entry, prepare and deliver bank

deposits, generate service quotes, invoices, statements, and related

reports, typing, 10-key, process incoming and outgoing mail, scanning,

faxing, filing.

Light experience in QuickBooks, accounts payable, collections, taxes, and

payroll.

WORK EXPERIENCE

Warranty Billing Clerk, October 2007-February 2010

Heritage Service Group, Fort Wayne, IN

Independent distributor of parts for commercial kitchen equipment.

Billing vendors/manufacturers for new parts deemed defective within the 90-

day warranty period.

Heavy data entry using MAS500 system.

Create and implement forms for requesting return goods authorizations from

vendors via fax and email.

Team with customer service and warehouse co-workers using Excel and Outlook

programs to compile, enter, distribute and resolve warranty questions.

Solely responsible for creating an Excel procedure manual on 90 day part

warranty requirements as per individual vendor instructions.

Submit online warranty claims via Service Bench, Warranty Central and

independent websites.

Generate monthly report to audit inventory in the warranty warehouse.

Sort, copy and distribute outgoing warranty claims for mail, scanning and

filing.

Accounts Receivable/Warranty Billing Clerk, August 2003-August 2007

Brook-Mill Television, Fort Wayne, IN

Independent television repair shop.

Responsible for implementing a statement generation module in existing

software that had previously remained unused.

Generate, submit, audit and correct warranty claims and third-party

billings.

Track and report warranty part returns per manufacturer requirements in

order to obtain warranty payment.

Enter payments received from warranty repair work.

Assist with phones, schedule service calls, counter and cash register; log

in new incoming repair jobs.

Contact collections via phone and correspondence.

Balance daily sales and enter data to QuickBooks.

Prepare and deliver bank deposits.

Match parts invoices to monthly vendor statements.

Magazine and Product Merchandiser, May-August 2003

Distribution Services, Inc. Fort Wayne, IN

Eight-store route collecting data via hand-held scanner.

Receive, gather and transmit data via scanner modem.

Implement product changes, maintain product displays.

Imaging Processor, June 2000-April 2003

Waterfield Group, Fort Wayne, IN (Company closed).

Financial Services.

Production batching, scanning and indexing (name entry) of mortgage

documents creating a paperless information environment.

Distinction at 2002 evaluation of top performer in accuracy.

Entrusted with confidential project processing outside branch packages.

Create batches of like mortgage documents in preparation for scanning into

the computer system.

Scanning, indexing and auditing of images scanned into the system.

Team with co-workers to index incoming optical fax images.

Assist department leads with training new employees.

EDUCATION

Fort Wayne Ivy Tech, refresher typing and word-processing classes.

North Side High School, Fort Wayne, IN. General Studies, Secretarial.

Refresher Excel classes at Allen County Public Library.

Volunteer office skills for charitable organizations, writing

advertisements for submission in the monthly newsletter, creating

newsletters to be sent via email and postal mail, creating and distributing

advertisement posters for upcoming events. Also initiating new members,

kitchen worker, cleanup crew, and other areas as needed.

Contact this candidate