Customer Service Management

ciera l. tyler

*** ********* **** ***. **********, PA 412-***-**** *******@*****.***

# 10

Professional Objective

Analytical problem-solver looks to positively impact a company's

productivity and efficiency by exhibiting exceptional leadership and

organizational skills.

professional summary

Core Competencies Self-motivated, results-driven candidate with a

Bachelor's degree in Business Management and diverse

?Skilled Communicator professional experience.

?Leadership & Led multiple community service projects, orchestrating

Supervision food drives, community rebuilding efforts and youth

outreach initiatives.

?Project Management

Exceeded performance expectations, receiving

?Relationship Building recognition for high levels of productivity and

excellent customer service.

?MS Office Suite

Cultivated team-oriented environment based on the

foundation of mutual respect and a shared goal of

achieving performance objectives.

professional experience

United Health Group January

2007 - Present

Document Management Associate

Expands access to health care services for those in challenging

circumstances and to enhance the well being of communities

. Performed mail sorting, batching preparation, document scanning,

indexing documents

. Troubleshoot system issues and errors, develop and configure the

Optical Character Reader (OCR) and OnBase Scanning Systems for use

within departments

. Operated scanners and handle verification of data

. Trained and took inventory for the department

Allegheny Intermediate Unit October

2006-December 2007

Head Teacher/ After School Group Leader

Responds to multifaceted nature of social and educational challenges within

Allegheny County and Western Pennsylvania

. Enhanced learning while increasing students' academic performance

. Maintained organization and order within the classroom

. Assisted with administrative work such as filing

. Communicated with fellow teachers

AmeriCorps Service Corps

September 2005-August 2006

Tutor/Mentor

AmeriCorps State engages AmeriCorps members in direct service and capacity-

building to address unmet community needs

education

Indiana University, Fall 2010 Candidate

Bachelor of Science in General Business Management

Human Resource Management Minor

Community College of Allegheny County, 12/2009

Associate of Science in Business

Dean's List, Fall 2006

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