Owen E. Swain

**** ***** *** *.

abjizt@r.postjobfree.com Home: 727-

***-****

Seminole, FL 33772

Cell: 727-***-****

SALES PROFESSIONAL

Generating Revenue through Customer Relationship Management and New

Business Acquisition

SUMMARY

An accomplished, results-driven sales professional with extensive sales

experience focused on additional revenue generation. Expertise in sales

prospecting, cold calling, networking, needs assessment, quotation

development, presentations, pricing strategies, contract writing,

negotiating skills and deal closing. Proven ability to build and maintain

profitable, long-term customer relationships contributing to increased

customer satisfaction and overall corporate profitability.

Qualification Highlights

> Strong background in sales of products and services.

> Superior self-leadership, leadership of others and outstanding

interpersonal skills.

> Conscientious with excellent oral and written communication skills.

> Highly professional and success motivated with a solid work ethic.

> Self-directed, experienced in conflict management, problem resolution,

customer satisfaction and relationship building.

> Flexible, creative, well-organized, efficient time manager with the

energy to get results.

> Proactive approach to sales and service along with exceptional follow-

up.

Technology Sales Value Added Solutions Account Management

Strategic Planning

Sandler Sales Institute Trained Project Management Office Product

Sales Team and Operations Management

Professional Experience

Integrated Insurance Options, LLC; Seminole, FL

08/09 to Present

Licensed Sales Agent

Responsible for new client acquisition through prospecting, developing and

evaluating health benefit needs for small business owners, self employed,

individuals and families. Actively follow-up on inquiries for health

coverage; maintain cold calling activity utilizing Salesforce.com as a

relationship tool. Set appointments and perform in depth needs assessment

and conduct presentations to clients regarding relevant health coverage.

Develop quotes to best suit the client's health needs and budget. Guide

clients through the application, underwriting, approval, payment,

acceptance and claim processes. Also offer the valued added service of life

insurance and long-term care insurance assessment and planning. Work with

clients for referrals and expanded opportunities.

. Designed and implemented a business web site for marketing and

information to clients.

. Established and became president of a successful referral network

group meeting at the Feather Sound Country Club.

. Manage multiple product offerings from various carriers to achieve the

best solutions for clients.

. Perform comprehensive presentations via web conferencing on a

statewide level.

Custom Cable Industries; Tampa, FL

11/04 to 08/09

Sales Executive

Responsible for the development and management of over 25 local and

national accounts including: AT&T, Sprint-Nextel, T-Mobile, TDS

Telecom, BrightHouse and Publix. Offered value added solutions and bundled

services. Established relationships with clients' buyers, contract

managers and directors of business units for future sales. Responsible for

acquiring and developing new customers while maintaining and increasing

sales within existing accounts. Coordinated with manufacturing and quality

control counterparts to ensure uniform product specifications were being

met. Interface with engineers to design products for clients' specialized

needs. Responsible for direct sales and account management to customers in

nationwide footprint.

. Managed over 25 accounts that produced $1.7 million in revenues

annually.

. Successfully launched a customer extranet web site to present products

and drive new sales.

. Negotiated multiyear agreements to maintain and expand business with a

top Fortune 100 company.

. Expanded products into non-traditional telecommunication markets

occupied by cable television companies.

. Successfully completed a one year training program through the Sandler

Sales Training Institute.

. Played a major role in the development of supplier diversity

certification status.

Owen E. Swain

Professional Experience Continued

Staples - Business Advantage Division; Cincinnati, Ohio

03/04 to 08/04

Business Development Sales Associate

Responsible for prospecting, developing and closing sales of new business

accounts in a hunter B2B environment. Initiated weekly mailer campaign by

contacting profiled businesses with cards, letters and other sales

materials. Proactively cold called prospects in an effort to set daily

appointments. Prepared sales and supply analysis for prospect's cost

comparisons developed pricing and ran margin checks on quotes and bids.

Preformed presentations to qualified prospects, closed business sales and

implemented accounts for repeat orders.

Effectively penetrated a large territory of densely populated

businesses in the Cincinnati market.

Increased closing ratio by developing and successfully using a "Sales

Road Map" tool for appointments.

. Achieved 120% of quota during the last month of activity.

MVD Communications; Cincinnati, Ohio

02/03 to 02/04

Operations Manager

Managed operations workforce responsible for all aspects of delivering

quality service exceeding customer expectations. Served as a technical

resource for new system sales; functioned as an estimator for pricing and

quoting of labor charges in relation to installs and change orders;

coordinated with equipment manufacturer regarding engineering updates and

technical support; supported general business activities.

. Led monthly sales order invoicing procedure to ensure maximum revenue

generation and reduction of excessive backlog.

. Established weekly operational planning and review meetings to ensure

proper project timelines and customer expectations were being met.

. Instituted labor analysis reports by tracking daily, weekly and

monthly labor utilization for field service engineers.

. Implemented streamlined documentation procedures saving time and

increasing billable hours.

InfiNET, Inc. Cincinnati, Ohio (acquired by Sysborne, LLC in June 2001)

03/94 to 09/02

Business Unit Manager for Telecom Products

Functioned as a sales engineer for outside sales reps providing sales lead

generation, pricing, quotations, technical proposal writing, facilitating

prospect presentations and closing business. Performed training classes on

exceptional delivery of customer service.

. Team closed an average of $2 M per year in equipment and $1 M per year

in service revenues.

. Forecasted monthly project and service revenue of $350,000.

. Managed daily operation of customer service reps for 3000+ customer

accounts.

. Delivered service to a region, which included 4 cities.

. Increased company's Annual Composite Customer Satisfaction average

from 79% in 1994 to 94% in 2001.

Product Experience

PBX and Voice Over IP Telecommunication Systems - Cisco, NEC, Mitel,

AVAYA, Panasonic

. Routers, switches and wireless - Cisco, Juniper, Nortel

. Audio and Video Conferencing - Polycom, Cisco

. Infrastructure cabling for telecom and data network usage

. Well versed in telco services: CO lines, Centrex, PRIs, ISDN, T-1s,

Point to Point T-1s, Long Distance T-1 to POP, Frame Relay and other

voice and data grade products.

Education

Xavier University; Cincinnati, Ohio

BLA, Business and Communications

45 credit hours remaining, current 3.9 GPA

Software / Computer Skills

Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer, Visio,

Salesforce.com, Broadband internet set up and use

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