PEGGY A. PURCELL

**** ****** **** *****

LAND O LAKES, FL 34639

Email: abjimm@r.postjobfree.com C: 813-***-****

SUMMARY

Thirty years of experience in office management, elementary education, and facilities security.

Experience using Microsoft office products, supervising office personnel, facilitating and coordinating

large group meetings, managing a classroom environment.

PROFESSIONAL CHARISTICS

Seasoned Professional with Diversity of Experience

Customer Service, Office Administration, Office Management (28 years)

Education and Training (16 years)

Computer Operations and Office Automation (20 years)

Sales and Marketing (15 years)

DETAILED EMPLOYMENT HISTORY

Receptionist July 2009-Present

Macfarlane Ferguson & McMullen Tampa, Florida

Keen ability to serve the broad base needs of clients by quickly developing and maintaining

close professional relationships. Process all types of corporate law documentation including

depositions, corporate real estate, trusts, wills, summons, and court orders. Receive visit

requests, and maintain accurate records. Monitor calls; answer busy switchboard. Routinely

update Microsoft Excel spreadsheets and databases for all related legal information. Schedule

conference rooms via Microsoft Outlook. Relied on by attorneys to assist with planning,

organizing, and hosting small and large conferences. Perform many miscellaneous tasks such

as receive and distribute incoming mail, prepare and maintain attorney schedules, and

distribute court documents to Attorney. Retrieve files from storage in our data base upon

request. Order, inventory, and distribute office supplies. Responsible for reviewing obituaries

daily, matching names against wills in vault and distributing results to appropriate Attorney.

Facilitate and coordinate Shareholders monthly Luncheon. Process Check requests. Maintain the

building Security Facility requests for the firm.

Administrative Director/ Office Manager April 2008-July 2009

Pelican Real Estate Fort Walton Beach, Florida

Supervised the office staff. Managed all vendor relationships and negotiations. Scheduled

meetings, answered telephones, made copies, and distributed incoming mail and faxes.

Compiled data inputs for monthly calendar. Updated weekly scheduling employee

Assisted with daily maintenance of network computer backup tape. Communicated

professionally and appropriately with the representatives of outside firms and with other

employees. Provided administrative support to the other departments as needed.

Greeted visitors. Reported Directly to Senior Real Estate Manager. Supported leasing

representatives with accurate property and management information. Ability and

initiative to independently manage work load and improve office procedures.

Responsibilities included: Preparing monthly Balance Sheets, P&L’s, Income Statements

and Statements of Cash Flows. Performed end of the month accruals and other various

entries required to close the period. Calculated and tracked all agent sales commissions.

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PEGGY A. PURCELL

Performed Payroll, Accounts Payable and Accounts Receivable functions. Performed

monthly bank reconciliations. Entered listings and contracts into database. Assisted with

special projects as requested by management. Software Program used for advertising,

GCTV and Homes & Land, Lucero and

Excel.

Receptionist June 2006-April 2008

Bush Ross, P.A., Attorneys at Law Tampa, Florida

Processed all types of corporate law documentation including depositions, corporate real

estate, trusts, wills, summons, and court orders. Received visit requests, check validity of

request, issue badges, and maintain accurate records. Maintained Microsoft Excel spreadsheets

and databases for all related legal information. Scheduled conference rooms via Microsoft

Outlook. Monitored calls; answered switchboard. Relied on by attorneys to assist with planning,

organizing, and hosting small and large conferences. Assisted Accounts Payable with expense

reports. Processed check requests, client invoices from receipts matching documents, codes

and batches.. Reviewed all invoices for appropriate documentation. Performed many

miscellaneous tasks such as receiving and distributing incoming mail, prepare and maintain

attorney schedules, and filing of court documents. Ordered FedEx supplies, and processed out-

going packages. Researched client record documents. Recorded data inputs in Platinum.

Compiled client data inputs in Microsoft Excel spreadsheets. Compiled client data inputs in

Microsoft Excel spreadsheets.

Receptionist – Security Office January 2002-June 2006

Booz Allen Hamilton Lexington Park, MD

Processed visit requests/badge requests/clearance information. Assisted with new security

system and overall facility security. Scheduled conference rooms via Microsoft Outlook

for clients and corporate meetings . Screened and answered busy switchboard, for

both onsite and offsite facility. Received and distributed time sheets.

Maintained/updated employee addresses and phone list using latest office

administration software. Point of contact for name plate requests. Point of contact for

File Maker Pro office service requests for reports and making charts. Compiled data

inputs for monthly calendar. Screened visitors. Processed out–going UPS and FedEx

packages. Frequently acted as POC for RSVP’s for upcoming events, meetings and

yearly fundraisers. Made travel arrangements. Assisted Partners and Principals with

event planning and other ad hoc assignments. Arranged catering. Trained temps.

Teacher/Assistant August 1991-January2002

Bayshore Christian School Tampa, FL

Assisted primary teacher in delivering motivational and high quality lessons. Tutored students

requiring extra assistance. Designed educational displays and bulletin boards. Utilized

MS Word to develop curricular materials and training packages. Evaluated student

assignments. Maintained student records and assignments. Counseled students as

required. Developed and sponsored extracurricular activities. Conducted new student

orientations. Fostered parent and community relations. Ensured the safety and well

being of students.

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PEGGY A. PURCELL

Customer Service Representative January 1984-March 1986

First Virginia Bank Arlington, VA

Received, routed, and/or processed Customer Service Department inquiries and requests.

Provided friendly, accurate, and efficient customer liaison. Researched account

histories as required. Maintained customer database and microfiche data. Documented

and tracked customer services and concerns. Drafted and distributed letters detailing

the results of account inquiries. Set up new accounts and accepted loan applications.

Worked in a call center answering all incoming calls. Responsible for managing a team

of 20 advisors.

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PEGGY A. PURCELL

Sales Associate June 1979-December 1984

Genesis Project Film Production Co. Falls Church, VA

Developed and implemented sales campaigns for advertising. Provided associates with

friendly, accurate, and timely product information. Conducted telemarketing

promotions. Developed and presented customer briefs and performed on-site

demonstrations as requested. Developed client lists and customer portfolios. Tracked

and followed up on customer inquiries. Set up new accounts and briefed ad designers

on customer requirements. Provided on-site customer audio visual support

EDUCATION / TRAINING

American Management Association, (AMA) “The Grammar Course”, 1.2 CEUs, 2005

Microsoft Word, Excel 2000, Microsoft Outlook, Microsoft PowerPoint, 2005

American Management Association, (AMA) “Listening to Win”, 2004

American Management Association, (AMA) “Security & Safety Measures for Front Desk

Personnel”, 2003

American Management Association, (AMA) “Smart Decision Making & Critical Thinking for

Administrative Professionals”, 2003

High School Diploma, St Mary’s Academy, Maryland, 1974

CERTIFICATIONS

Certification in Early Childhood Development, Hillsborough Community College, Florida, 2001

AWARDS

Certificate of Appreciation for Outstanding Performance: “In recognition of her efforts and

dedication in providing additional support to the Office Services Team and the Facility Security

Officer in preparation of the Defense Security Service Audit.” (Booz Allen Hamilton)

High 5 Certificate: “In recognition of outstanding office services support for the Lexington Park

Team. “

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