GRACIA FARNELL

**** ****** **

Simi Valley - CA - 93063

805-***-****

abjg9i@r.postjobfree.com

OBJECTIVE:

A dedicated, detail-oriented, flexible, reliable and conscientious self-

starter, eager to learn, capable of working independently and in a team

setting experienced in loan administration and customer service.

SUMMARY OF QUALIFICATIONS:

. Customer Service

. General Office

. Loan documentation

. Title and Mortgage company liaison

. Communicate with Lenders, Title Companies and Branches

. To Correct deficiencies on mortgage documents

. Researched County websites and databases for missing documents

. Resolve difficult loan problems by working closely with internal

departments and outside entities

. Developed and maintained excellent working relationships with entities

outside Countrywide to expedite high priority requests

. Processed 50 of County rejects per month

. Processing included: preparing and attaching affidavits, cover pages,

adding required information, or requesting additional funds for

recording fees

. Ability to manage and prioritize multiple tasks appropriately

SKILLS:

Computer literate in Word, Excel, Lotus Notes, Gators, Microsoft Outline

and AS 400. Type 50 wpm, comprehensive phone skills and 10 Key (Numeric

10740.0 keystrokes/hour and alpha 7524.0 keystrokes/hour).

EMPLOYMENT:

September/2006 - May/2009 - Pacific Piano

General Office Clerk

. Opening and distributing mail

. Filing

. Phones

. Photocopying

. Data entry

. Ordering supplies

. Computer

January/2005 - August/2006 - Lenders First Choice (Title Company)

Recording Specialist

. Auditing the loan documents prior to record

. Request of checks for payments of the recording fees

. Correspond with Title Officers and Escrow Officers

July/2000 - January/2005 - Countrywide Home Loans, Inc.,

Investor Certification tech III

. Responsible for correcting 200 final loan documents per month with 98%

accuracy

. Ensured that all corrections met with all state, investor and internal

requirements

. Desk Side Trainer - 3 employees per month

. Research all loans corrections to verify loan discrepancies

. Prepare 150 Loan Modifications Agreements per month to correct errors

. Correspond with over 50 Attorney's offices, Title Companies and

Branches per month

EDUCATION:

. Associates degree Secretarial/Business from Sesat College - Rio de

Janeiro - Brazil

. Legal Secretary/Administrative - Simi Valley Adult School (Currently

Enrolled)

. Medical Terminology - Simi Valley Adult School

OTHER LANGUAGES:

. Fluent in Portuguese

. Some Spanish

AWARDS AND ACHIEVEMENTS:

. Peoples Choice Award

. Classes completed at CHL: Consumer Privacy, Goal Setting, Body

Language, MERS, Excel, Career Pathing, HELOC Loan and Product

Management & DMS Overview

Contact this candidate