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Software Support

Location:
Atlanta, Georgia, 30340, United States
Posted:
May 22, 2010

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***** ******

**** ****** ***** *********

Doraville, GA 30334 Apt# 223

(404) ***-**** cell number

********@*****.***

SUMMARY

. Information Technology professional with a Bachelor of Science degree in

Information System Security and an extensive knowledge of Windows and

Novell Net Ware operating systems.

. Practical, hands-on experience with assembly, troubleshooting, and repair

of IBM Laptop / PC, Dell Laptop / PC, Compaq PC and personal computers,

local and network printers.

. Excellent customer relation's skills, including delivering training and

providing "Help Desk" support for end users on a variety of Microsoft

applications.

. Demonstrated ability to function effectively as a team player, as well as

work independently to achieve organizational objectives.

TECHNICAL PROFICIENCIES

Operating Systems

. Windows 2003 Server, Window 7, Windows Vista, XP, 2000

. NOVELL Workstations

. AS400

. IBM Mainframe

. AVAYA System

. Backup Exec

Software

Norton Ghost LAN/WAN AVAYA ASA

Microsoft Office 2003/2007 Acronis True Image SMS/Remote Support

Printer Outlook 2003/2007 Remedy

Installation/Maintenance

Peregrine/Service Center Lotus Notes School-Max

AS400 Wonder Desk RIM/Blackberry

Symantec Backup Exec Citrix Dame Ware Remote Support

SAP Windows 2003 Server Window 7

TECHNICAL EXPERIENCE

Sto Corp -Network Administrator / PC Administrator

10/2005 - Present

. Perform all Network Administration activities at corporate

headquarters, three regional manufacturing facilities and for 42

remote sales and technical reps.

. Responsible for upgrading Backup Exec from Version 12.5 to 2010

. Responsible for the company PC- Refresh, upgrading apps and creating

new image.

. Responsible for creating PC repair and troubleshooting guide

. Responsible for negotiating contract for copiers' network installation

and purchasing from Sharp DocuTeam for Sto Corp. Regional offices.

. Responsible for creating AS400 users account, managing users and

backing up AS400 tapes

. Responsible for creating SAP users account, managing users and

maintaining user administration

. Responsible for creating and deleting user Active Directory account on

the network.

. Responsible as the first contact for all users technical support

directing and creating tickets for other network administrators' and

engineer to resolve to client issues.

. Highly proficient in diagnosing workstation and laptop issues which

includes replacing motherboards on HP workstation and Lenovo laptop.

. Responsible for creating tickets in Wonder Desk and assigning tickets

to various members of the IT department on various issues.

. Responsible for creating and deleting users email file in Lotus Notes.

Currently a junior Lotus Notes administrator managing users and

maintaining user database.

. Responsible for creating document and instructions on guidelines on

how to resolve workstation problem such as a spyware or virus issues.

. Responsible for network backups and file restoration for all users.

. Responsible for creating and managing company custom image.

. Assist in configuring and deploying BlackBerry for employees.

Department of Revenue- LAN Administrator

3/2005 - 10/2005

. Assisted in deploying images on DOR/DMV workstations

. Assisted with users rollout of Gratis Machine and Printers

. Configure Images and deploy software on Dell workstation for migrating

users

. Configure Outlook and setup user's email

. Assisted user in recovering PST files and back up data store from the

migration server

Provide end user support in resetting passwords and accounts problem

in Active Directory.

. Diagnose software and hardware problems for users.

KALJON LLC- Rollout Specialist

1/2005 -6/2005

. Regional Lead in charge of the Window XP rollout of an international

corporation

. Troubleshoot and install Printers and Faxes for clients

. Configure Outlook and Netscape for the Clients

. Backup users Data and deployed user applications

. Migration of user's IBM computer to Dell workstation

. Setup Workstations, Printers and Laptops

TEK System 6/2004 -1/2005

Novell Helpdesk Support (TITAN CORPORATION)

. Diagnose software and hardware problems for users.

. Assist teachers with updating their student records and accounts.

Provide end user support for teachers in resetting passwords and

accounts.

. Assist end users in configuring and resolving emails and Outlook

problems.

. Support and Track user call resolution using Remedy Software.

. Assisted users in resolving Printer Problems via Phone support.

. Assisted users in resolving MS- Office issues.

Georgia Technology Authority

3/2001-4/2004

Desktop Support Specialist for GTA and DOAS Regional Support

Ghosting and creating images on the Net work for laptops and desktops in

the regions. Specialize in installing and troubleshooting network and local

printers

. Provide End User/Helpdesk support for PC based system utilized by GTA

employees.

. Train users on applications through teleconferencing, one-on-one

training, and on-site visit training.

. Set up PC systems and configure software/hardware to meet individual

users' needs.

. Diagnose software/hardware problems and address compatibility issues

with Windows 2000, 2000XP and office 2003 platforms.

. Utilize Ghost applications to clone PCs for new users and Migrations.

. Serve as "Subject Matter Expert" for LAN, Windows 95/98, NOVELL,

2000/2000xp, Patches and Virus issues.

ADDITIONAL EXPERIENCE

Department of Administrative Services

1/1999-3/2001

Responsible for Ghosting PC for the Archives Migration, Assist in

DOAS CITRIX Migration on Desktops and Laptops, Expertise in troubleshooting

Hardware and Software problems, Support the District technician in sending

and updating Equipment, Assist in theY2K Laptop Patches Support.

EDUCATION

ITT Technical Institute; Duluth, GA, Bachelor of Science Information

Systems Security

2005 - 2007

DEKALB Technical Institute; Clarkston, Georgia, Associate of Computer

Information/Applied technology

1996-1999

Bronx Community College; Bronx, New York, Associate

1983-1986

Certifications

A+

MCP 2000

. Novell Administrator 5.11

. MCSA 2003

(Anticipated) Winter 2010

REFERENCES

Available upon request



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