**** ****** **** *****

Auburn, Massachusetts

***01

Tel.: 774-***-****

E-mail: abjacn@r.postjobfree.com

A talented and accomplished Customer Service professional with

experience in Administrative, Customer Relations and Sales Field.

PROFESSIONAL EXPERIENCE:

December 2009 - October 2010 IPG

Photonics, Oxford, MA

Quality Assurance

Responsible for final product quality.

Created and managed inventory.

Participated at shipping process.

Handled daily reports.

Analyzed results and implemented problem solving.

Involved using computers to enter process control data.

Interacted with all plant personnel to maintain product quality.

Positioned, aligned, repaired and adjusted parts to ensure conformance to

specifications.

Worked with very small and fragile parts.

November 2006 to August 2009 AARP Medicare Complete, Niagara

Falls, NY

Customer Service Representative

Provided access to benefits and claims information for Medicare replacement

insurance plans.

Researched complicated claims issues to satisfactory resolution; provided

regular status update to members.

Educated subscribers on plan guidelines, benefits and procedures.

Maintained and encouraged costumer loyalty through courteous and efficient

resolution of disputes, complains and discrepancies.

Responsible for inbound and outbound calls, addressing provider queries

regarding claims.

Maintained a balanced position when confronted with client concerns;

demonstrates sensitivity and professionalism towards customer issues.

Followed appropriate procedure for tracking and following up cases.

Conveyed in a reassuring manner step by step instructions to resolve

application issues.

Reviewed and issued audits on account information and processes.

EDUCATION:

State University of Moldova

International Business Economics and Finance.

Graduated in 2006

REFERENCES

Available upon request

Contact this candidate