Customer Service Sales Representative
Resume:
alicia E. Copeland, FOI
Suffolk, VA 23437
(h) 757-***-****
***************@*****.***
SUMMARY OF SKILLS AND QUALIFICATIONS
. Computer Proficient: MS Office 2003 ( Word, Excel, Power
Point, Access, and Outlook, Publisher)
. Background in sales, customer service, and communications
developed through over five years of experience
. Accurate keyboarding skills of 40+ wpm;10 key touch; multi-
line phones
. Proficient with various office equipment; fax machine,
copier, scanner, type writer
. Conscientious; excellent team player with proven team
leadership qualities
EDUCATION
Virginia State University
Petersburg, VA
Major: Computer Science
Minor: Computer Engineering
Continuing Education
EMPLOYMENT
November 2009- Present, Receptionist
MAPCommunications
Chesapeake, VA
. Provide Detailed Messages from different callers to various
clients
. Thoroughly troubleshoots equipment for various technical
issues
. First call resolution
. Updates customer accounts and process payments
. Educates customers with new service and product inquiries
June 2008- July 2009, Warehouse Assistant
Suffolk, VA
QVC
. Picking, Packing, Shipping and Receiving Merchandise
. Process payment
. Direct rerouted calls
June 2007-2008, Cashier/Customer Service Manager
Suffolk, VA
Wal-Mart
. Assisting customers with their basic wants and needs
. Operating money and working cash machine
. Supervised 8-10 different cashiers daily
. Inventory
January 2005- March 2006, Non Technical Sales Representative
Chesapeake, VA
ICT Group
. Handled inbound calls for Dell customers
. Set customers up with software plans for computers
. Updated contact information and processed payments for Dell
account holders
. Provided customer service and product knowledge
. Supervised 15 employees
January 2002- January 2004, Receptionist
Future Leaders of America
Chesapeake, VA
. Scheduled appointments and interviews
. Maintained office records and files; Assistant to many
directors
. Accounts receivable
. Handled multi-line phones and fax
Alicia E. Copeland
3221 Longstreet Lane
Suffolk VA, 23437
To whom it may concern;
Please allow me at this time to express my sincere gratitude for this
opportunity of possible employment and the consideration of reviewing my
resume. I believe I have obtained the skill level and qualifications to
become an effective and productive team member. I hope you that my resume
proves that I have the ability to perform the job that is at hand. I am
honestly looking forward to the next step of the hiring process, and quite
frankly can't wait to get on board.
Again thank you for this opportunity.
Thank You,
Alicia E. Copeland
Alicia E. Copeland
3221 Longstreet Lane
Suffolk, Va. 23437
757-***-**** (hm)
***************@*****.***
Reference List
Ms. Jenise Devon
Sales Supervisor
Talbot
827 Railroad Ave.
Franklin, VA 23851
Ms. Alexandria Johnson
Technical Support Representative
Cox Communications
503 Fountain Lake Dr.
Virginia Beach, VA. 23451
Ms. Caressa Graham
Medical Support Representative
Depaul Medical Center
612 Nottaway Drive
Chesapeake, VA 23320
Ms. Dominique Sanderlin
Door Greeter
Wal-Mart
2525 Stowe Street.
Chesapeake, VA 23325
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