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Engineer Customer Service

Huntsville, Alabama, 35811, United States
May 31, 2010

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Chris M Strugala

*** ****** ****** ***. **********, Al, 35811 256-***-**** (

A highly experienced Industrial Engineer Manager who has demonstrated the

ability to lead diverse teams of professionals to new levels of success

in a variety of highly competitive industries, cutting-edge markets, and

fast-paced environments. Strong technical and business qualifications

with an impressive track record of more than 7 years of hands-on

experience in strategic planning, business unit development, project and

product management, and system engineering strategies. Proven ability to

successfully analyze an organization's critical business requirements,

identify deficiencies and potential opportunities, and develop innovative

and cost-effective solutions for enhancing competitiveness, increasing

revenues, and improving customer service offerings.

Recent Accomplishments

. Successfully oversaw the start-up and development of 7 car and truck

platforms from design, quoting and into production with a total business

revenue of $25 million / year (150L Toyota Corolla, 151L Matrix, 027L

Camry, 180L Tundra, 200L Sequoia, 470L Venza, 580L Sienna).

. Lead a successful continues improvement campaign resulting in improved

capacity, bottom line savings, & reduction of manufacturing /

administrative wastes.

. Developed an on-going training curriculum for associates, professional &

management staff with a low cost impact but with the highest return on


. Established critical partnerships with high level industry leaders such

as Toyota, Honda, Nissan, RTI, CKNA, JCI, TMI, Toyoda Gosei, Toyota


. Enhanced the customer image and recognition of the company name through

continues improvements, superior product manufacturing technology, and

providing an aggressive support to the customer base.

. Consistent travel to customer locations for managing and exceeding

expectations (travel time 40%)

Professional Experience:

Mitchell Plastics (Huntsville, Alabama)

Quality Manager

2006 to Present

. In charge for setting standards for all management, customer, supplier, &

environmental processes within the organization.

. Oversee the company's systems and engineering group, in order to provide

streamlined operations, reductions in operating costs, and greater


. Responsible for staffing and developing the Huntsville Al engineering

group. Resulting in increased productivity and savings in the millions.

. Interface with partners and large clients to develop and maintain

organizational strategies, operational efficiencies, and improving


Mitchell Plastics (Kitchener, Ontario)

Quality Engineer

2005 to 2006

. Directed individual projects such as, product development, for injection

molding, assembly, painting, appliqu and hydrographics.

. Managed, scheduled and maintained a TS16949 and ISO17025 certified lab.

. Interfaced with customers, suppliers, developed relationships and

strategies to overcome road blocks for upcoming vehicle platform


. Spear headed lean six sigma projects from start to end for the Kitchener

Ont. manufacturing facility.

Ultramet Industries Tool & Die (Breslau, Ontario)

Quality Technician / Engineer

2004 to 2005

. Responsible for ensuring all customers, suppliers and internal systems

met and or exceeded company standards.

. Managed quality lab technicians as well as cell leaders to achieve

company & and clients high standards.

. Implemented lean practices within the facility resulting in cost savings,

scrap reductions, and reduction in labor costs.

. Developed, reviewed and approved Design / Process Failure Mode Effect's

Analyses (D/PFMEA), Control Plans (CP), Process Flow Diagram (PFD), and

Production Product Approval Process (PPAP).

SKD Automotive Group (Milton, Ontario)

Quality Technician

2002 to 2004

. Responsible for ensuring that all product and production processes met

and or exceeded customer requirements.

. Analyzed and tested stampings, welded assemblies using all types of

metrological equipment.

. Managed calibrations for metrology equipment.


. Industrial Engineering Technology - Management

Degree obtained 2004

. Six Sigma Black Belt Certified

Certification obtained 2010

. Additional career related certifications and training records are

available upon request.

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