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Customer Service Manager

Location:
Florence, SC, 29506
Posted:
October 05, 2010

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Resume:

PROFESSIONAL OBJECTIVE

To gain a position that will provide me the opportunity to make a strong

contribution to the overall growth of a company.

EDUCATION

Associate of Science Degree in Accounting received May 2007

Florence-Darlington Technical College, Florence, SC

Deans List- Fall 2005

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, proficient with Quick

Books Enterprise Solution, NC Notary Public, able to type 45 nwpm,

great customer service skills, motivated, dependable, loyal, team

player, detail-oriented, able to multi-task and very organized.

PROFESSIONAL MEMBERSHIPS

National Society of Leadership and Success PROFESSIONAL EXPERIENCE

09/2009-05/2010 Account Coordinator/Office Manager: 'B' At Ease Services,

Fayetteville, North Carolina

. Reconciled general ledger account, bank statements, cash receipts,

credit cards, cash, and petty cash

. Provided financial statements; monthly and quarterly

. Processed and distributed payroll

. Prepared personal and corporate income taxes

. Notarized documents and completed Incorporations

. Managed the office and performed secretarial duties

. Data Entry

. Completed billing and collections records

05/2005-11/2007 Hazard Insurance Specialist II: Assurant Specialty

Property, Florence, South Carolina

. Processed insurance documents concerning residential and commercial

properties

. Processed premium payments, either by direct or automated payment

. Completed coding of application or payment for entry into the computer

system

. Resolved any question and problems from agents

. Made outbound calls to resolve application/payment issues

03/2004-03/2005 Claims Associate III: PGBA/Blue Cross and Blue Shield,

Florence, South Carolina

. Processed medical claims

. Responded to written and telephone correspondence

. Provided beneficiary eligibility information

. Provided excellent customer service

09/2003-01/2004 Vending Machine Attendant: Army and Air Force Exchange

Service, Ft. Sill, Oklahoma

. Inspected vending machine throughout the installation

. Performed collection and verification of cash receipts and completion

of required forms/ documents/ reports

. Verified monies collected from the laundry facility

. Resolved customer complaints, by refunding monies or providing the

product

. Took periodic inventory of supplies

. Performed secretarial duties

11/2000 - 05/2002 Operation Assistant: Pilot Travel Center LLC,

Florence, South Carolina

. Supervised 8-10 employees per shift

. Prepared company reports

. Performed bookkeeping duties; processed payroll, made bank deposits,

call-in change orders, etc.

. Monitored inventory and production levels

. Made employee work schedules

. Hired, trained, and terminated employees

09/1997-11/2000 Assistant Bookkeeper: Bi-Lo Grocery, Florence, South

Carolina

. Supervised 6-8 employees per shift

. Prepared all daily and weekly sales and cash reports

. Issued, collected, and verified cash tills from Cashiers at beginning

and end of shift

. Collected pickups from cashiers, and issue loans to cashiers

. Prepared bank deposits and recorded all data for cash, checks, food

stamps and WIC instruments.

. Made money transfers to companies and individual through Western Union



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