Jocelyn Harrison

*****-* ****** ***** ********, VA 23238

Cell# 347-***-**** Home# 804-***-**** E-mail:

abj5ny@r.postjobfree.com

Functional Summary: To obtain a

leadership position in a public/private agency.

Accomplishments

. Secured and managed the implementation of a $4.2M grant for MMI

for homeless housing

. Improved business operations, systems and revenues by 47% within

six months.

. Developed diverse and optimally skilled workforce by 40%.

Employment

July 2008- March 2010 The Bair Foundation, Director of Social Services

(Richmond, VA)

. Provided leadership, oversight, and management of services and

operations to

Treatment Care Program. Managed & met contract & agency commitments.

. Ensures recruitment & retention of quality, professional,

service-oriented personnel.

. Communicated effectively with customers and leadership to

determine project

scope; managed program performance and P&L.

. Developed market identification, development, and business

growth.

. Initiated corrective actions and met customer needs.

. Conferred with representatives of other governmental agencies, community

groups,

boards, vendors, public and others; made presentations to Counties.

. Ensured the provision of mandated services is in a financially

responsible manner

required by Federal and State law, as well as compliance to policies.

March 2008 -June 2008 My Sister's Place-Chief of Program Operations

(Washington, DC)

. Managed budget & contracts; Identified & sourced new funding streams for

multi-unit

work sites.

. Lead, and effectively communicated, managed and developed self

leadership in others

to meet organizational priorities.

. Management of program policies; communication & outreach; and

resource allocation.

. Monitored & disseminated information regarding overarching trend

analysis; emerging

issues; field program performance in goal areas; and identification of

urgent matters

that require immediate action.

. Formed & maintained effective working relationships at all

levels both intraagency and

interagency.

September 2006-February 2008 Peoples Congregational UCC- Operations Mgr.

(Washington, DC)

. Coordinated services and activities of public facility operations and

maintenance

programs including event set-up & teardown, decorators, housekeeping,

audio-visual,

electrical, etc.

. Supervised staff; Managed information technology services, assuring

appropriate utilization,

Maintenance of existing systems & implementing new applications as

needs change.

. Ensured property insurance was c/in parameters and renewed yearly.

. Managed E-Procurement, Website design (Content & Maintenance),

Print/Mailings.

. Managed contracts, projects, bids, vendor services, property & fleet

mgt; identified &

implemented preferred vendor relationships for cost containment.

. Provided oversight to facilities management & managed collection of

fees.

. Endured that policy & procedures to enable efficient operations were in

place & updated.

March 2003-July 2005 The Miracle Makers Inc. - Deputy Assoc. Executive

Director (Brooklyn, NY)

. Provided leadership and oversight to operations of Child Welfare &

Social Services programs

including program administration from conception to sustainability

for multi unit work

sites.

. Handled budgetary operations; supervised 65 staff (direct & indirect).

. Initiated workforce development services, resource & entitlement

supports.

. Managed CQI, analyzed trends in anticipation of demands upon public

services;

managed contracts, renewals, spenddowns, closeouts, & audits.

. Monitored property, space, planning, procurement, fleet mgt & bids.

. Wrote, reviewed and managed RFP's & IFB's for the organization.

. Ensured and supervised change mgt. initiatives; monitored technology

integration, & supported design & implementation of internal systems.

. Established positive & coherent public relations with the public,

employees, government agencies, and/or municipal officials.

. Resolved court concerns, general public issues, complaints &

investigations.

February 1997-March 2002 The Miracle Makers Inc. - Director of Preventive

Services (Brooklyn, NY)

. Established budgets, plans & policies that overlay & coordinate the

highest quality of

services to clients served.

. Supervised 25 staff; worked to create an organizational culture that

supported

excellence, accountability, & success.

. Oversaw operations i.e., facility management, procurement/vendor issues,

& property

leases

. Established policies/procedures; ensured best-case practices; measured &

evaluated

performance outcomes; analyzed adverse trends or conditions.

. Developed strategic marketing plans for expansion & business growth.

. Identified and obtained IFB's & RFP's to expand & diversify program

objectives.

. Handled complaints, investigations, & responses to court

recommendations.

Education

MSW- Hunter College School of Social Work NYC, NY GPA- 3.46

MPA- Long Island University-CW Post Greenvale, NY GPA- 3.50

BS- Therapeutic Recreation-Syracuse University-UC Utica, NY

Skills

Internet, Microsoft Word Suite, Outlook, PowerPoint & Publisher

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