TRACEY M. BOSS

*** ******** ********

Suwanee, GA 30024

abj4zu@r.postjobfree.com

770-***-****

SR. SYSTEMS ANALYST/SOFTWARE ENGINEER

I am an ambitious and highly driven Sr. Systems Analyst/Software

Engineer with over 10 years Information Systems Technology experience, 9

years of overall healthcare experience. I have been developing, testing/QA,

implementing and supporting clinical/revenue cycle systems for 7 + years in

both a provider and software vendor environment. I have an executive

graduate certificate in Software Engineering and an undergraduate degree in

Information Systems. I am skilled as both a technical and a business

resource communicating with major business stakeholders and/or developers

to clearly document requirements and assist with application design,

testing, implementation and support efforts with ease.

SKILLS & QUALIFICATIONS

. Over 10 yrs IT experience to include Desktop/Network Support,

Configuration Mgt, Database Administration, MSAccess/ SQL Database

Development/Maintenance, Application Programming/Analysis, Project

Management, and Training/Support

. Experience working with Government, Healthcare, Financial, and other

proprietary software systems

. 4 years IS Project Planning & Management; SDLC techniques and concepts

. Requirements gathering, software design specifications, business

process re-engineering, and product development

. Network Management to include Application server, DB Server, and

Interface server management along with desktop/remote support

. User Acceptance Testing, Integrated & QA testing,

. Management of systems development, implementations of in-house and

COTS solutions. Interface programming/support (HL-7)

. Providing technical support of enterprise-wide clinical and revenue

cycle software applications.

. SQL Server Database Development, Business Intelligence and Crystal

Reporting

. Technical Writing/User Documentation

. Excellent Interpersonal, Verbal, and Written communications skills

Programming: Java, C++, C#, ASP.net, .NET, Microsoft Visual Studio 2008,

Object-Oriented Programming, XML/HTML, UML, MSAccess/VB,VB.Net, SQL Server

Management Studio 2000-2008, Enterprise Mgr/SQL Query Analyzer, Crystal

Reports, OLAP/Extelligence, (BI) Business Intelligence, Oracle PL/SQL, MS

FoxPro

Desktop/Networking: TCP/IP, Unix, HP Open View, IIS/Web Services, Remedy,

SDE, Support Magic, MS Visio, PC Ghost, FTP, Terminal Services, HL-7, XP-

Vista/Windows 2000-2005 Server/MS Office 2007

Interface Mgt: Siemens Openlink, JCAPS (ICAN), EGATE

Development: UML, RUP, Use Cases, Agile Development, QA, Project Mgt (MS

Project 2007), RallyDev

Proprietary Software Applications: CBSI, Medical Manager, Alteer, WebMD,

SoftMed POS, Softmed PFS, 3MClintrac, 3M Chartview/ChartScan Web/ESA,3M

Coding and Reimbursement, Picis OR Manager, Siemens Invision, Soarian

Clinicals, Soarian Financials, EPIC, Mckesson Star, Cerner Millennium,

Keane, Caretracker, MxManage, IDX Web, CDMMaster, Crosswalk,

PROFESSIONAL EXPERIENCE

3M Project Manager /Integration Consultant

CSI Tech-Grady Health System (contract)

December 2010- Present

. Lead Project team meetings for management of Enterprise Document

Scanning solutions for Revenue Cycle Enhancement and review of

Clinical Documents required for continuity of patient care.

. Implemented the 3M/Softmed PFS Document Management System within 4

weeks for the Patient Financial Services department.

. Managed continued rollout of 3M ChartScan/ChartView EMR at Grady Main

clinic Registration, Clinic, and Financial Counseling and HIM areas as

well as several clinics within the health system for those

corresponding department.

. Managed development of automated Inpatient and Outpatient Itemized

Bill generation along with EDI 835/837 transactions within the 3M PFS

Systems Module generated from Siemens Invision and EPIC.

. Directed design and development of system integration efforts with

EPIC and 3M ChartView to allow for clinician access to 3M

ChartView/ChartScan scanned images as well as managing of deficiency

tracking within EPIC.

. Managed and directed HL7 interface host inbound and outbound feed

modification changes and parallel interface design for the conversion

from Siemens Invision for most of the health system to EPIC.

. Devised a temporary Order workflow and build within 3M for support of

Ancillary department processes, until automation of Order Entry in

2011.

. Mentored and Trained System Analysts and Technical Support Teams on 3M

products and supported peripherals. Management of the application,

database, and web servers for the 3M suite for products to include

IIS, SQL Server database administration, development and storage

requirements and maintenance efforts for the document management

solution across the health system.

Lead Operations Engineer

MedAssets, Inc

March 2009-December 2010

. Manage 3rd Tier Operation Engineers supporting proprietary .NET web-

based data-driven applications for revenue cycle, supply chain, and

internal ETL Data Management products.

. Lead CDM Master/Crosswalk/ Software Development team meetings that

consist of QA engineers, helpdesk, product managers and software and

database engineers to collaborate or identify defects and/or product

enhancements and provide status, user stories are developed in

RallyDev and slated for iteration review.

. Assist Scrum Agile Development Team in defect resolutions to include

hot fixes.

. Develop Stored Procedures/Triggers for programming development and

Crystal Reports

. Lead JAD sessions and provide estimates for special in-house

development projects

. Developed and administered over a 100 hours of training and technical

documentation outlining support processes for helpdesk and Level II

support.

. Conduct regression, unit, integrated and coordinate user acceptance

testing for new releases.

. Attend product iteration reviews to ensure product release meets

client business requirements

. Developed and Implemented test scripts for all Compliance Technology

Products

. Executes test scripts for system, integration and/or user acceptance

testing and documents test results.

. Provide operational, clinical and/or technical expertise to support

department and interdepartmental goals and objectives.

Sr. Systems Analyst

MediCorp Health System

August 2008- March 2009

. Managed over 50 interfaces feeds across the hospital system as it

relates to ancillary feeds for document and HL-7 information for the

electronic medical record.

. Only IS resource providing 24/7support and implementation of new

clinical interface feeds for hospital wide EMR integrated with

Siemiens Invision/Soarian for Softmed ChartView, ChartScan, Chartfax,

Web ESA, PFS

. 24/7 Support ChartViewWeb/ESA applications for physician or

clinicians' review and signature of chart and collection of electronic

signature.

. 24/7 support for in-house and remote coders, and nurse auditors using

3M coding reference application and Clintrac Coding/Reimbursement

systems for hospital services coding practices

. Management of Spheris Transcription vendor services working with

vendor to ensure timely delivery of dictation and transcribe

documentation has been loading to the EMR.

. Project Mgr for Softmed implementation at a new hospital facility and

free standing ER for the health system for Patient

Registration/Patient Accounts

. Support Softmed POS Scanning for Patient Registration, Outreach Lab,

and other ancillaries with the Scanning process into Softmed to all

documents into this paperless system.

. SQL report development for Coding and reimbursement system.

. EMR/Document Imaging from ancillary applications and ADT HL-7

interface management for HIM.

. Revenue Cycle Mgt utilizing 3M PFS product utilizing

ChartScan/Chartview for scanning of pertinent financial information

also provides support for Boston workstation's screen scraping tool.

. Provide system administration and server support for application file

servers, main database and secondary database archiving system, HL7,

ASCII, PDF interfaces, and remote access administration of several

coding personnel and physician offices.

. Recommend Hardware and Software upgrades to include equipment

proposals

and request for capital monies for these upgrades.

. Conduct unit and integrated testing as new enhancements or code

changes are made to include interface management for all types of

interfaces in and out of the Softmed system

. Manages vendor relationship for support and future implementation of

enhancement requests and functionality of future releases

. Works with vendor on Performance testing and discuss nonfunctional

requirements and the volume as it relates to supporting the Softmed

applications

. Provide system analysis and technical support as needed 24/7

Sr. Systems Analyst-Enterprise Applications

Ascension Health Information Services-St. Vincent's Health

February 2005-August 2008

. Leads IS status meetings bi-weekly with Surgical Services and Nursing

Home departments for IS projects and outstanding critical software

issues

. Manages several departmental IS projects and timelines for technology

improvements based upon cost savings and business process re-

engineering.

. Develops IS project plans for software enhancements, upgrades, or

enterprise-wide integrated solution initiatives for revenue cycle

management and clinical information systems.

. Gathering of user requirements and specifications, formulate design

concepts for either an in-house solution or COTS software application

to fit the needs of the department workflow or business process.

. Software testing to include unit, integrated, regression and user

acceptance of new applications and/or modules of existing systems.

. Assists department in defining project scope, cost vs. budget

analysis, and hardware/software requirements for any IS related

project.

. Provided application and hardware support daily for critical

healthcare systems 24-7 to include the Surgical Services departments

scheduling outpatient/inpatient surgery documentation systems and the

health systems fully .NET web-based registration, clinical

documentation, and billing systems. Coordinating with CSC, our third

party vendor for hardware concerns and application software vendors as

needed.

. Maintains vendor relationship and manages implementations and upgrades

to software within given timelines.

. Management of the application and database servers for Picis OR

Manager, our surgical services software to include SQL Server database

administration, stored procedure development, Crystal report

development.

. Develop test scripts for application and integration testing from

scheduling to clinical system products and/or new fix or enhancement

for user acceptance testing.

. HL-7 interface programming/management for the JCAPS interface engine

for all enterprise wide applications. devised custom in-house database

solutions Microsoft VB6/MS Access

. Implements CMS regulation updates or changes required within Keane

Clinical and RAM software applications for appropriate specifications

regarding electronic billing (837)submissions to Medicare/Medicaid

Services for reimbursements for services rendered at our long-term

care facility.

. Member of Charge master committee meetings for both medical billing

for St. Catherine's Nursing Home and Surgical Services Department for

St. Vincent's Hospital.

Technical Lead/ Software Trainer

3M/SoftMed Systems

July 2003-February 2005

. Subject Matter Expert (SME) on implementations of all SoftMed

proprietary applications. Coordination with Product Technology to

learn installation procedures for new GR application code.

. Training implementation team and consultants on new code releases and

necessary configurations and specifications for implementing

applications at the client site.

. Implementation of the latest release of current software technologies

to training systems.

. Providing knowledgeable and creative solutions to technical user

problems of a complex nature as Technical Lead.

. Product liaison with internal departments and integrated third party

vendors to

resolve technical issues. Monitor trends within the call tracking

system and develops crystal reports as needed.

. Providing internal and external technical software/hardware support

during training for training systems and remote attendees as needed.

. Support development needs of the Training department, providing

technology to create and deliver CBT/WBT training through a web-based

LMS application. Create and Record Live Meeting sessions.

. Deliver technology-based classroom training (Basic SQL, IIS, etc.) and

deliver new employee tools training (MS Office, Support Magic)

. Acquire and maintain knowledge of current support products (ChartScan,

ChartView, ChartID, ChartFact and EMR (document imaging)), policies,

and methods of support delivery across product groups, in order to

provide technically accurate solutions to users. Develop technical

documentation and provide technical coaching to client support and

implementation analysts and other corporate employees.

. MS SQL Server Administration/Maintenance for corporate training

systems

. Manages Implementation and deployment of key Softmed proprietary

applications onto corporate training workstations for internal and or

external clients training use.

HIM Consultant (Kelly Services-Contract)

MedStar Health- Harbor Hospital

May 2003 - July 2003

Responsibility included assisting with implementation of a paperless

Orthopedic Institute via the Alteer software system. I also assisted with

Medical Coding and Billing during this contract opportunity.

. Medical Coding (ICD-9/ICD-10, CPT) and posting of charges

electronically

through Envoy/EDI.

. Business requirements analysis of current business processes vs.

Alteer system specifications and assisting with implementations as

needed for the Orthopedic Institute.

. Coordination of the data conversion of HIM, medical records, data into

the Alteer COTS system, a paperless office solution. System Liaison

between Alteer Systems and physician office personnel regarding system

implementation.

Lead Operations Analyst

E*TRADE Financial

January 2002 - October 2002

Responsible for supporting field ATM's via a Postilion Financial switch.

Database management and Analysis of transaction data sent via the Automated

Teller Machines nationwide for creation of reports for the financial

centers and management. Reconciliation of transaction data was essential

for accurate and efficient posting of debits and credits. Insurance that

bank cutovers times were met was imperative. Lead Implementation of a

contact management database for our internal ATM's sales department.

. Monitored the Etrade Financial ATM Network utilizing the Postilion

Financial switch to troubleshoot financial center ATM's by providing

Help Desk support and assisting with software upgrades, ATM

configuration/encryption key set-up and IBM vendor servicing.

. Reported ATM configuration /transaction data to management by

programming/managing ad-hoc and standard reporting utilizing SQL

Server database, HTML/XML files and Crystal Reports.

. Reconciled, settled, adjusted, and transferred ATM transaction

reconciliation data daily by specified deadlines for bank cut-overs.

. Documented and devised network troubleshooting/escalating procedures,

reconciliation process/checklist, and business data requirements for

data conversion including demo testing.

. Managed departmental business requirements project to transfer ATM

data from Onyx, a contact management database, to ATM Manager Pro (MS

Access front-end/SQL Server back-end application).

.

EDUCATION & CREDENTIALS

Bachelor of Science in Computer Information Systems, 6/2002

STRAYER UNIVERSITY, Washington, D.C.

Executive Graduate Certificate in Software Engineering, 12/2008

STRAYER UNIVERSITY, Newington, Virginia

Master of Science in Software Engineering Management 4/2011

STRAYER UNIVERSITY, Atlanta, GA.

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