TRACEY M. BOSS
Suwanee, GA 30024
abj4zu@r.postjobfree.com
SR. SYSTEMS ANALYST/SOFTWARE ENGINEER
I am an ambitious and highly driven Sr. Systems Analyst/Software
Engineer with over 10 years Information Systems Technology experience, 9
years of overall healthcare experience. I have been developing, testing/QA,
implementing and supporting clinical/revenue cycle systems for 7 + years in
both a provider and software vendor environment. I have an executive
graduate certificate in Software Engineering and an undergraduate degree in
Information Systems. I am skilled as both a technical and a business
resource communicating with major business stakeholders and/or developers
to clearly document requirements and assist with application design,
testing, implementation and support efforts with ease.
SKILLS & QUALIFICATIONS
. Over 10 yrs IT experience to include Desktop/Network Support,
Configuration Mgt, Database Administration, MSAccess/ SQL Database
Development/Maintenance, Application Programming/Analysis, Project
Management, and Training/Support
. Experience working with Government, Healthcare, Financial, and other
proprietary software systems
. 4 years IS Project Planning & Management; SDLC techniques and concepts
. Requirements gathering, software design specifications, business
process re-engineering, and product development
. Network Management to include Application server, DB Server, and
Interface server management along with desktop/remote support
. User Acceptance Testing, Integrated & QA testing,
. Management of systems development, implementations of in-house and
COTS solutions. Interface programming/support (HL-7)
. Providing technical support of enterprise-wide clinical and revenue
cycle software applications.
. SQL Server Database Development, Business Intelligence and Crystal
Reporting
. Technical Writing/User Documentation
. Excellent Interpersonal, Verbal, and Written communications skills
Programming: Java, C++, C#, ASP.net, .NET, Microsoft Visual Studio 2008,
Object-Oriented Programming, XML/HTML, UML, MSAccess/VB,VB.Net, SQL Server
Management Studio 2000-2008, Enterprise Mgr/SQL Query Analyzer, Crystal
Reports, OLAP/Extelligence, (BI) Business Intelligence, Oracle PL/SQL, MS
FoxPro
Desktop/Networking: TCP/IP, Unix, HP Open View, IIS/Web Services, Remedy,
SDE, Support Magic, MS Visio, PC Ghost, FTP, Terminal Services, HL-7, XP-
Vista/Windows 2000-2005 Server/MS Office 2007
Interface Mgt: Siemens Openlink, JCAPS (ICAN), EGATE
Development: UML, RUP, Use Cases, Agile Development, QA, Project Mgt (MS
Project 2007), RallyDev
Proprietary Software Applications: CBSI, Medical Manager, Alteer, WebMD,
SoftMed POS, Softmed PFS, 3MClintrac, 3M Chartview/ChartScan Web/ESA,3M
Coding and Reimbursement, Picis OR Manager, Siemens Invision, Soarian
Clinicals, Soarian Financials, EPIC, Mckesson Star, Cerner Millennium,
Keane, Caretracker, MxManage, IDX Web, CDMMaster, Crosswalk,
PROFESSIONAL EXPERIENCE
3M Project Manager /Integration Consultant
CSI Tech-Grady Health System (contract)
December 2010- Present
. Lead Project team meetings for management of Enterprise Document
Scanning solutions for Revenue Cycle Enhancement and review of
Clinical Documents required for continuity of patient care.
. Implemented the 3M/Softmed PFS Document Management System within 4
weeks for the Patient Financial Services department.
. Managed continued rollout of 3M ChartScan/ChartView EMR at Grady Main
clinic Registration, Clinic, and Financial Counseling and HIM areas as
well as several clinics within the health system for those
corresponding department.
. Managed development of automated Inpatient and Outpatient Itemized
Bill generation along with EDI 835/837 transactions within the 3M PFS
Systems Module generated from Siemens Invision and EPIC.
. Directed design and development of system integration efforts with
EPIC and 3M ChartView to allow for clinician access to 3M
ChartView/ChartScan scanned images as well as managing of deficiency
tracking within EPIC.
. Managed and directed HL7 interface host inbound and outbound feed
modification changes and parallel interface design for the conversion
from Siemens Invision for most of the health system to EPIC.
. Devised a temporary Order workflow and build within 3M for support of
Ancillary department processes, until automation of Order Entry in
2011.
. Mentored and Trained System Analysts and Technical Support Teams on 3M
products and supported peripherals. Management of the application,
database, and web servers for the 3M suite for products to include
IIS, SQL Server database administration, development and storage
requirements and maintenance efforts for the document management
solution across the health system.
Lead Operations Engineer
MedAssets, Inc
March 2009-December 2010
. Manage 3rd Tier Operation Engineers supporting proprietary .NET web-
based data-driven applications for revenue cycle, supply chain, and
internal ETL Data Management products.
. Lead CDM Master/Crosswalk/ Software Development team meetings that
consist of QA engineers, helpdesk, product managers and software and
database engineers to collaborate or identify defects and/or product
enhancements and provide status, user stories are developed in
RallyDev and slated for iteration review.
. Assist Scrum Agile Development Team in defect resolutions to include
hot fixes.
. Develop Stored Procedures/Triggers for programming development and
Crystal Reports
. Lead JAD sessions and provide estimates for special in-house
development projects
. Developed and administered over a 100 hours of training and technical
documentation outlining support processes for helpdesk and Level II
support.
. Conduct regression, unit, integrated and coordinate user acceptance
testing for new releases.
. Attend product iteration reviews to ensure product release meets
client business requirements
. Developed and Implemented test scripts for all Compliance Technology
Products
. Executes test scripts for system, integration and/or user acceptance
testing and documents test results.
. Provide operational, clinical and/or technical expertise to support
department and interdepartmental goals and objectives.
Sr. Systems Analyst
MediCorp Health System
August 2008- March 2009
. Managed over 50 interfaces feeds across the hospital system as it
relates to ancillary feeds for document and HL-7 information for the
electronic medical record.
. Only IS resource providing 24/7support and implementation of new
clinical interface feeds for hospital wide EMR integrated with
Siemiens Invision/Soarian for Softmed ChartView, ChartScan, Chartfax,
Web ESA, PFS
. 24/7 Support ChartViewWeb/ESA applications for physician or
clinicians' review and signature of chart and collection of electronic
signature.
. 24/7 support for in-house and remote coders, and nurse auditors using
3M coding reference application and Clintrac Coding/Reimbursement
systems for hospital services coding practices
. Management of Spheris Transcription vendor services working with
vendor to ensure timely delivery of dictation and transcribe
documentation has been loading to the EMR.
. Project Mgr for Softmed implementation at a new hospital facility and
free standing ER for the health system for Patient
Registration/Patient Accounts
. Support Softmed POS Scanning for Patient Registration, Outreach Lab,
and other ancillaries with the Scanning process into Softmed to all
documents into this paperless system.
. SQL report development for Coding and reimbursement system.
. EMR/Document Imaging from ancillary applications and ADT HL-7
interface management for HIM.
. Revenue Cycle Mgt utilizing 3M PFS product utilizing
ChartScan/Chartview for scanning of pertinent financial information
also provides support for Boston workstation's screen scraping tool.
. Provide system administration and server support for application file
servers, main database and secondary database archiving system, HL7,
ASCII, PDF interfaces, and remote access administration of several
coding personnel and physician offices.
. Recommend Hardware and Software upgrades to include equipment
proposals
and request for capital monies for these upgrades.
. Conduct unit and integrated testing as new enhancements or code
changes are made to include interface management for all types of
interfaces in and out of the Softmed system
. Manages vendor relationship for support and future implementation of
enhancement requests and functionality of future releases
. Works with vendor on Performance testing and discuss nonfunctional
requirements and the volume as it relates to supporting the Softmed
applications
. Provide system analysis and technical support as needed 24/7
Sr. Systems Analyst-Enterprise Applications
Ascension Health Information Services-St. Vincent's Health
February 2005-August 2008
. Leads IS status meetings bi-weekly with Surgical Services and Nursing
Home departments for IS projects and outstanding critical software
issues
. Manages several departmental IS projects and timelines for technology
improvements based upon cost savings and business process re-
engineering.
. Develops IS project plans for software enhancements, upgrades, or
enterprise-wide integrated solution initiatives for revenue cycle
management and clinical information systems.
. Gathering of user requirements and specifications, formulate design
concepts for either an in-house solution or COTS software application
to fit the needs of the department workflow or business process.
. Software testing to include unit, integrated, regression and user
acceptance of new applications and/or modules of existing systems.
. Assists department in defining project scope, cost vs. budget
analysis, and hardware/software requirements for any IS related
project.
. Provided application and hardware support daily for critical
healthcare systems 24-7 to include the Surgical Services departments
scheduling outpatient/inpatient surgery documentation systems and the
health systems fully .NET web-based registration, clinical
documentation, and billing systems. Coordinating with CSC, our third
party vendor for hardware concerns and application software vendors as
needed.
. Maintains vendor relationship and manages implementations and upgrades
to software within given timelines.
. Management of the application and database servers for Picis OR
Manager, our surgical services software to include SQL Server database
administration, stored procedure development, Crystal report
development.
. Develop test scripts for application and integration testing from
scheduling to clinical system products and/or new fix or enhancement
for user acceptance testing.
. HL-7 interface programming/management for the JCAPS interface engine
for all enterprise wide applications. devised custom in-house database
solutions Microsoft VB6/MS Access
. Implements CMS regulation updates or changes required within Keane
Clinical and RAM software applications for appropriate specifications
regarding electronic billing (837)submissions to Medicare/Medicaid
Services for reimbursements for services rendered at our long-term
care facility.
. Member of Charge master committee meetings for both medical billing
for St. Catherine's Nursing Home and Surgical Services Department for
St. Vincent's Hospital.
Technical Lead/ Software Trainer
3M/SoftMed Systems
July 2003-February 2005
. Subject Matter Expert (SME) on implementations of all SoftMed
proprietary applications. Coordination with Product Technology to
learn installation procedures for new GR application code.
. Training implementation team and consultants on new code releases and
necessary configurations and specifications for implementing
applications at the client site.
. Implementation of the latest release of current software technologies
to training systems.
. Providing knowledgeable and creative solutions to technical user
problems of a complex nature as Technical Lead.
. Product liaison with internal departments and integrated third party
vendors to
resolve technical issues. Monitor trends within the call tracking
system and develops crystal reports as needed.
. Providing internal and external technical software/hardware support
during training for training systems and remote attendees as needed.
. Support development needs of the Training department, providing
technology to create and deliver CBT/WBT training through a web-based
LMS application. Create and Record Live Meeting sessions.
. Deliver technology-based classroom training (Basic SQL, IIS, etc.) and
deliver new employee tools training (MS Office, Support Magic)
. Acquire and maintain knowledge of current support products (ChartScan,
ChartView, ChartID, ChartFact and EMR (document imaging)), policies,
and methods of support delivery across product groups, in order to
provide technically accurate solutions to users. Develop technical
documentation and provide technical coaching to client support and
implementation analysts and other corporate employees.
. MS SQL Server Administration/Maintenance for corporate training
systems
. Manages Implementation and deployment of key Softmed proprietary
applications onto corporate training workstations for internal and or
external clients training use.
HIM Consultant (Kelly Services-Contract)
MedStar Health- Harbor Hospital
May 2003 - July 2003
Responsibility included assisting with implementation of a paperless
Orthopedic Institute via the Alteer software system. I also assisted with
Medical Coding and Billing during this contract opportunity.
. Medical Coding (ICD-9/ICD-10, CPT) and posting of charges
electronically
through Envoy/EDI.
. Business requirements analysis of current business processes vs.
Alteer system specifications and assisting with implementations as
needed for the Orthopedic Institute.
. Coordination of the data conversion of HIM, medical records, data into
the Alteer COTS system, a paperless office solution. System Liaison
between Alteer Systems and physician office personnel regarding system
implementation.
Lead Operations Analyst
E*TRADE Financial
January 2002 - October 2002
Responsible for supporting field ATM's via a Postilion Financial switch.
Database management and Analysis of transaction data sent via the Automated
Teller Machines nationwide for creation of reports for the financial
centers and management. Reconciliation of transaction data was essential
for accurate and efficient posting of debits and credits. Insurance that
bank cutovers times were met was imperative. Lead Implementation of a
contact management database for our internal ATM's sales department.
. Monitored the Etrade Financial ATM Network utilizing the Postilion
Financial switch to troubleshoot financial center ATM's by providing
Help Desk support and assisting with software upgrades, ATM
configuration/encryption key set-up and IBM vendor servicing.
. Reported ATM configuration /transaction data to management by
programming/managing ad-hoc and standard reporting utilizing SQL
Server database, HTML/XML files and Crystal Reports.
. Reconciled, settled, adjusted, and transferred ATM transaction
reconciliation data daily by specified deadlines for bank cut-overs.
. Documented and devised network troubleshooting/escalating procedures,
reconciliation process/checklist, and business data requirements for
data conversion including demo testing.
. Managed departmental business requirements project to transfer ATM
data from Onyx, a contact management database, to ATM Manager Pro (MS
Access front-end/SQL Server back-end application).
.
EDUCATION & CREDENTIALS
Bachelor of Science in Computer Information Systems, 6/2002
STRAYER UNIVERSITY, Washington, D.C.
Executive Graduate Certificate in Software Engineering, 12/2008
STRAYER UNIVERSITY, Newington, Virginia
Master of Science in Software Engineering Management 4/2011
STRAYER UNIVERSITY, Atlanta, GA.