Office Customer
Resume:
Michelle Byrd
*** ******* **, *********, ** ***74
201-***-**** (Cell)
***********@*****.***
I h ave 29 years of experience, including as an Office Coordinator, as a New
Summary
A ccounts Representative and as a Stock Transfer Clerk in industries including
Educational Services and Depository Institutions.
Most recently, I have been working as an Office Coordinator at Liberty Academy
Charter School from October 2002 to July 2013.
M y skills and experiences include: Executive Management, Policy Analysis,
Finance.
Office Coordinator, Liberty Academy Charter School, Jersey City, NJ Oct. 2002 - July 2013
Experience
Supervised office staff.
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Trained employees on work procedures.
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Explained work procedures and company policies to staff.
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Led and managed production team.
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Ensured production goals were met.Responsible for all student
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enrollment, registration and application process.
Insures all student data is processed into power school system.
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In charge of all Food Service functions, including free and reduced lunch
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applications, accounting,ordering, record maintenance and reporting in
c ompliance with state and local regulations, oversee the lunch aids,
serves as liaison with DOE'S child nutrition program.
Coordinating all student transportation forms and all appropriate
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records.
Serve as liaison with Jersey City BOE Transportation.
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Maintained excellent communication within department.
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Maintained office records.
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Provided status updates of office activities to senior management.
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Received and prioritized telephone calls.
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Maintained effective working relationships with employees.
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Resolved customer complaints.
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My accomplishments included Employee of the year 2005,Making the
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Difference awarded 2009,Events and Fundraiser awarded 2011.
New Accounts Representative, Pershing Division of DLJ-Investment, Sept. 1997 - June 2002
Jersey City, NJ
Corresponded with customers to answer inquiries.
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Resolved account problems.
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Prepared general investment on all new accounts, applications and
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agreement.
Ensured compliance with governmental regulations.
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Reviewed and updated client documentation to ensure accurate and
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complete records.
Proficient with computers.
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Communicated with branch personnel regarding customer disputes.
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Received and responded to incoming calls regarding inquiries,
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return/repair calls.
Stock Transfer Clerk, The Trust Company of New Jersey, Jersey City, NJ Jan. 1985 - July 1996
Corresponded with customers to answer inquiries.
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Resolved account problems.
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Coordinated transfer and delivery of security certificates.
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Prepared reports of daily transactions and earnings for individual
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customer accounts.
Verified ownership and transaction information.
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Ensured compliance with governmental regulations.
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Reviewed and updated client documentation to ensure accurate and
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complete records.
Proficient with computers and certificate records.
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Communicated with branch personnel regarding customer disputes.
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Received and responded to incoming calls regarding product orders,
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inquiries and return/repair calls.
Prepared and submitted debits, credits and adjustments.
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Michelle Byrd
C ommunication Skills, Customer Relations, Documentation, Executive
Skills
M anagement, Microsoft Office, Personnel, Policy Analysis, Telephone Skills,
Finance, Financial, Accountancy, FORMS, Reports, Transportation
Occupational licenses and certifications C ertificate: Computerized Financial Services, American Institute of Finance,
08/1997; New Jersey
C ertificate: General Secretary, School for Executive Secretary, 09/1984; New
Jersey
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