DEBORAH L. PETTY

**** ********** ****, *********, ** 37725 ( Phone 865-***-**** (

abj0ew@r.postjobfree.com

TARGET: OPERATIONS

SUMMARY OF QUALIFICATIONS

Dedicated and self-motivated professional with an intuitive nature and more

than 15 years experience in operations management, business administration

and human resources, within production/manufacturing and transportation

sectors. Additional keys to success include:

> Create and apply work plans, programs, and schedules to ensure highest

level of operational efficiency and cost effectiveness.

> Effective trainer and team builder who can easily direct, engage, and

lead others.

> Committed to customer service/client relations and attentive to follow-

up and problem solving.

> Adept in client reporting, process improvement, project management,

and operational streamlining.

> Proven management success within fast-paced, demanding work

environments.

> Respected and valued leader who works well with staff at all levels,

vendors, customers, and clients.

> Attentive listener with well-developed communication (written and

verbal), administration, and organizational capabilities.

CORE COMPETENCIES

Operations Management ( Customer Service & Client Relations ( Quality

Initiatives ( Problem Solving Start-Ups/Acquisitions ( Safety

Administration ( Review & Analysis ( Vendor & Supplier Relations

Inventory Management ( Purchasing ( Contract Administration ( Project

Management

( Planning & Scheduling ( Goal Attainment ( Process Improvement ( Cost

Containment ( Budgeting Recruiting & Hiring ( Training & Coaching ( Team

Building & Leadership ( Employee & Labor Relations Reporting &

Recordkeeping ( Conflict Resolution Negotiations ( Analytical and

Statistical strength.

PROFESSIONAL EXPERIENCE

Lowe's (4/2010 - Present)

Customer Service Associate (Seasonal)

Responsible for providing efficient, friendly customer service by answering

customer questions, addressing concerns, providing purchase assistance and

keeping shelves stocked. Conduct and complete inventory replenishment

plans, cycle counts, price audits and update sales logs. Perform all

opening/closing activities.

BJS North America E., Inc (4/2009 - 3/2010)

Supervisor, Assembly and Packaging

Key participant in the start-up of first North American production facility

for this privately held, international furniture manufacturer. Managed the

installation and placement of equipment, hired, trained and oversaw daily

activities of assembly and packaging staff, launched new product packaging

design and layout, managed production inventory including finished goods.

Development and training of Quality Control/Materials Receiving department

and employees.

. Consistently met or exceeded daily assembly/packaging goals while

ensuring the quality of both the product and packaging.

. Achieved 100% on-time shipping through the effective management of

staffing and available materials.

. Created process to trace and identify root causes of production line

issues allowing for immediate corrective action.

. Designed program to track inventory levels and re-order points to

ensure availability of ready-to-pack materials.

. Focusing on procedural details, designed production line layout and

change-overs to achieve most efficient productivity levels.

operations, P&L, traffic, routing, finished product, maintenance,

quality, load factors, workflow, effective relation ships

Deborah L. Petty transportation, inventory

Page Two

BJS North America E., Inc. (continued)

. Planned, scheduled and managed all phases of assembly and packaging

operations related to new product introductions.

. Certified and assigned to Safety and Fire Rescue Committees

FedEx - 3PL (9/2000 - 1/2008)

Service Manager/Instructor (8/2007 - 1/2008)

Service Manager (10/2005 - 8/2007)

Recruited, interviewed, hired, trained, and managed staff of 20+ contracted

and temporary drivers. Applied knowledge of WAD's and VRP systems to ensure

on-time package delivery/pick-up. Interpreted and applied agreements,

conducted performance review rides, and customer service audits. Planned,

coordinated, and facilitated classroom and on-the-road training sessions

for drivers including DOT, vehicle maintenance, OSHA and safety related

topics. Facilitated Safety and Damage Reduction Committees and handled all

logistical requirements for various company programs and events. Advanced

into position of Service Manager/Instructor within region and acquired

Certified Driver Trainer status for SMITH System/S.A.F.E.

. Noted for improved service levels to 99% for the company during

initial growth period.

. Spearheaded an efficient dispatch system for the terminal and placed

significant importance on safety standards while supporting timely

services and excellent customer service.

. Recognized for successful transition of dock and delivery operations

to automated IR network, trained staff at all levels on system usage,

and converted to new system well ahead of corporate timeline.

. Co-recipient of multiple awards such as Best Accident Frequency (2X),

Best On-Time Service, Best DQI, and Administrative Excellence.

Dock Operations Manager (6/2002 - 10/2005)

Dock Operations Supervisor (1/2001 - 6/2002)

Recruited, interviewed, hired, trained, and managed 12 -30 hourly staff

supporting Inbound/Outbound Production, Warehousing and Transportation

operations. Conducted Vehicle Route Planning (VRP), Work Area Designs

(WAD), Facility Planning and Engineering, Emergency Planning, and

Inventory Control. Prepared work schedules and dispatched drivers,

conducted pre/post sort meetings, and worked as delivery driver as needed.

. Awarded HR Excellence (2X), Service Culture (2X), Best Engineered

Large Facility (2X), Best Dock Operations, and Purple Promise

. Sourced, selected, trained, and developed a team at FedEx that led to

recognition as "Terminal of the Year" in 2004.

Package Handler (9/2000 - 1/2001)

Loaded and unloaded trailers and scanned/sorted packages for rerouting.

Ensured quality control, reported on any damaged items, performed repacks,

and researched address inaccuracies. Complied with all company operational

and customer service procedures. Updated information in computer system

and performed other duties as assigned.

. Promoted to Dock Operations Supervisor by demonstrating exemplary

leadership skills in addition to overall work performance.

EARLY CAREER included positions of Human Resources Manager, Federal

Warranty (1/1999 - 12/1999)

HR Director, Concord Management (1995 -1999) and Senior HR Manager, Breed

Technologies (1990 -1995).

EDUCATION

Business Administration Study, Bergen Community College, Fairleigh

Dickenson University, and Florida Metropolitan University.

Computer Specifics:

Well-trained and proficient in MS Office (Word, Excel, Access, Outlook, and

PowerPoint), Adobe Photoshop, Windows NT/2000/XP, HRMS, Kronos, IR

Networks, WMS, VRP, and AS400.

Contact this candidate