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Administrative Assistant Customer Service

Location:
Richmond, VA, 23238
Posted:
October 20, 2010

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Resume:

Bonnie W. Scott Home Telephone: 804-***-****

**** ******* *****

Richmond, Virginia 23219

___________________________________________________________________________

__

*/** - */** **** Staffing

Fife, Washington - Salary varied depending on

position

. Worked in several departments at Tacoma General Hospital such as

Education, Information Systems and Customer Service.

o Answered questions and gave directions to various parts of

hospital.

o Coordinated calendars and make appointments.

o Assisted staff in signing up for educational classes.

o Took minutes and drafted correspondence.

Contact: Amber Finkenauer

253-***-****

1/08 - 4/09 Port of Tacoma

Administrative Assistant, Tacoma, Washington -

$21.00 per hour

. Supported three Department Managers (Intermodal, Operations and Auto

Line of Businesses)

. Coordinated calendars and made travel arrangements

. Handled correspondence, PowerPoint presentations, and other documents

as needed using Word, PowerPoint, & Excel

. Supported tasks related to IMS for Customer Relations Management

Program using CRM data base

. Reviewed departmental accounting records for accuracy each month

. Worked with department directors to prepare budgets and implemented

cost controls within budgeted amounts

. Responsible for departmental files and off-site archives

. Ordered all terminal and department supplies (includes cranes, lifts,

wire rope, tools, etc.)

. Processed invoices for departments

. Prepared complex spreadsheets and databases as requested

. Organized and scribed for the Auto Quality, Commercial Team and

Stevedore Meetings

Contact: Penny Justice

Pier Superintendent

253-***-****

11/06 - 12/07 Department of Medical Assistance Services

Administrative and Program Specialist III - $39,705 per

year

. Monthly reconciliation of small purchase card expenditures

. Agency transportation officer

. Assisted in increasing small, women and minority owned business

participation

. Supported special project in the Governor's Office called the

"Olmstead Initiative." Worked with Olmstead Board and Team to

coordinate meetings that included special accommodations for disabled

participants.

. Maintained the Olmstead Website

. Provided support to the Office of Secretary of Health and Human

Resources in the Governor's Office as needed

Contact: Human Resources

804-***-****

3/07 - 11/07 Henrico Doctors' Hospital

Patient Registrar - Part-time

. Registered patients coming into hospital emergency room

. Provided directions to various departments within hospital

. Escorted pregnant patients and/or family members to Delivery area

5/00 - 11/06 Department of Medical Assistance Services

Administrative Assistant - $39,705 per year

. Provided support to the director and chief deputy director

. Office Manager for the administrative suite

. Drafted reports, speeches, presentations and correspondence using

Word, PowerPoint & Excel

. Provided customer service to recipients, senators, legislators,

governor's office and other agency directors

. Managed meeting schedules and travel arrangements

. Supported special project in the Governor's Office called the

"Olmstead Initiative." Worked with Olmstead Board and Team to

coordinate meetings that included special accommodations for disabled

participants.

. Maintained Olmstead Website

. Provided support to the Office of the Secretary of Health and Human

Resources

Contact: Human Resources

804-***-****

5/99 - 5/00 Virginia Economic and Development Partnership

Administrative Assistant - $30,000 per year

. Provided support to the controller

. Drafted correspondence, reports and presentations using Word,

PowerPoint, Excel & Access

. Managed meeting schedules and travel arrangements

. Compiled statistical data and generated weekly/monthly reports

. Reviewed, analyzed and coded fiscal office invoices

. Compiled quarterly performance measures, annual operating plan,

completing year-end reports, annual budget and biennium strategic plan

. Managed telephone network system for the agency using database program

Supervisor: Jack Nelson

Telephone Number: 804-***-****

7/96 - 5/99 Henrico Doctors' Hospital

Administrative Assistant - $29,000 per year

. Provided support to the chief nursing and operating officers

. Drafted correspondence, reports and presentations using Word,

PowerPoint, Excel

. Coordinated and acted as secretary for the Institutional Review

Board (IRB)

. Tracked review of policy and procedures for the nursing division

. Drafted all admonishments, reprimands and removals for nursing

division in accordance with human resource regulations

. Handled incoming calls, travel arrangements and meeting calendars

. Coordinated house physician program that included recruitment,

scheduling and pay roll activities

Supervisor: Lorna Daniels

Telephone Number: 894-***-****

5/94 - 7/96 Henrico Doctors' Hospital

Administrative Assistant

. Provided secretarial support to the director of surgical services

. Drafted correspondence, reports and presentations using Word,

PowerPoint and Excel

. Worked with SurgiServer program that included reviewing charges,

surgical times and maintaining preference card database

. Utilized Meditech system for entering data, reports, and

statistical information

. Collected and compiled budgetary information

. Completed expenditure requests for the various surgical disciplines

. Typed EEG reports

Supervisor: Lorna Gaulke

Telephone Number: 804-***-****

3/92 - 5/94 Henrico Doctors' Hospital

Administrative Assistant

. Worked as a medical staff assistant in Physician Services

. Coordinated and scribed for all physician committees

. Assisted medical staff coordinator to credential physicians and

monitor physician performance utilizing PrivPlus program

. Handled all hospital related physician activities such as holiday

events, sporting events and other activities as assigned

. Coordinated house physician program that included recruitment,

scheduling and payroll activities

Supervisor: Jennifer Green

Telephone Number: 804-***-****

2/90 - 3/92 Henrico Doctors' Hospital

Administrative Assistant

. Supported the nursing administrator

. Managed the nursing office

. Drafted contracts, correspondence and assisted in physician recruitment

activities

. Drafted all disciplinary actions for pavilion directors

. Tracked capital expenditure requests

. Developed recruitment criteria, recruitment activities, schedules, and

payroll activities for the House Physician Program

. Coordinated review and completion of the Policy and Procedures program

Supervisor: Shirley Tate

Telephone Number: 804-***-****

Education:

Mary Baldwin College

Staunton, Virginia

Bachelor's Degree

Major in Business Administration with an emphasis in management



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