Sales Customer Service
Resume:
Executive Assistant
Seasoned executive support specialist with outstanding accomplishments
across diverse industries. Strong computer literacy with a proven track
record of mastering major computer applications and juggling a multitude of
complex work assignments to meet the demands of each day. Interact
effectively with Executives, VIPS, co-workers, clients and management.
Exhibit a high degree of confidentiality and handle sensitive material.
Demonstrated sound business judgments, decisiveness and well-developed
planning, analytical and communication skills at a consistently high level
of performance. Proven skills in:
Database Management Meeting/Travel Arrangements
Customer Relations
PowerPoint Presentations Appointment Scheduling
Problem Solving
Computer Programs Office Machines
Project Management
Professional Experience
Citigroup, Elk Grove Village, Illinois
03/01/04 to 2/12/09
Executive Assistant
Provide high-level administrative support to the Chief Financial Officer,
the Senior Vice President of Business Initiatives and their teams.
Performed a variety of complex tasks including travel arrangements,
calendar maintenance and scheduling, tracking and administering the site
budget, expense report processing, maintained office equipment and office
supply levels, coordinated the marketing spend process including
distribution, meetings and document maintenance. Responsible for meeting
planning and distribution of minutes. Handled market research on new and
existing product lines.
. Served as United Way Campaign co-chair for the Hoffman Estates site in
which we exceeded our goal by 127%.
. Assumed additional responsibility for the Risk Management team to
assist them in all aspects of their business.
. Served on the Voice of the Employee committee two consecutive years
ensuring that the concerns of the employees were acknowledged and
acted upon.
. Coordinated and ran many company sponsored events designed to boost
employee moral and encourage teambuilding.
Various Temporary Agencies, Schaumburg, Illinois
02/01/00 - 02/29/04
Executive Assistant
Provided a high-level of administrative support to senior-level management
at various companies both on long-term and short-term assignments.
Companies worked for included: Siemens ICN, Philips Medical Systems N.A.,
Ameritech, Littelfuse, Inc., Motorola and GE Financial Assurance
Supported the following levels of management: - CFO, the V.P. of
Operations, the Corporate Secretary, Sales Management Team, VP of
Ultrasound Sales, V.P. of Risk Management, and the President and C.E.O.
Wrote procedures, distributed reports, sent out information packets to new
prospective dealers. Reviewed third party vendor contracts. Renewed
customer contracts using updated equipment files. Reviewed pricing and
updated master lists. Maintained employee files, ordered all equipment and
services for new employees. Maintained, updated and distributed all
meeting minutes. Produced metrics and reporting documentation for the
GSSD Division. Compiled and charted trends which were sent to the Global
Customer Call Centers worldwide. Managed build out of new office space,
e.g. construction, furniture ordering and placement, computer system, phone
system, etc. Responsible for the coordination and planning of Board
Meetings and Investor Meetings.
. Coordinated and ran a meeting for 25 salespeople in Key West Florida
including hotel, meeting space, logistics, agenda and after meeting
festivities.
. Coordinated and ran a meeting for 500 salespeople from around the
country including travel arrangements, hotel, meeting space,
logistics, agenda, telecommunication needs and after work activities.
. Wrote documentation and procedures on how to produce metrics that was
distributed and used company wide.
Parke Davis Pharmaceuticals, Schaumburg, Illinois
02/01/99 - 02/28/00
Executive Assistant
Provided a high level of administrative support for 2 Business Directors, 2
Senior Marketing Managers, 1 Sales Administration Manager and 250 Sales
representatives.
Perform a variety of complex tasks including travel arrangements, calendar
maintenance and scheduling, expense report processing, maintained office
equipment and office supply levels. Responsible for meeting planning and
distribution of minutes.
. Completed all presentations for all sales meeting as well as the
presentation for the President of Warner Lambert using extensive
PowerPoint.
. Reviewed and processed all sample audits which where completed by all
500 sales reps and were required by the government.
PrimeCo Personal Communications, Itasca, Illinois
01/31/97 - 01/31/99
Administrative Assistant
Provided a high level of administrative support to the Director of Sales
and the sales team.
Perform a variety of complex tasks including travel arrangements, calendar
maintenance and scheduling, expense report processing, maintained office
equipment and office supply levels. Responsible for meeting planning and
distribution of minutes. Prepared monthly commission payout calculations
for the entire sales department. Coordinated sales figures reports for the
Chicago region. Coordinated training classes for the sales department and
created training materials using PowerPoint. Created and maintained an
Access sales database.
. Started with the company before they opened and helped to build the
first digital wireless network in the Chicagoland area.
Lloyd Creative Staffing, Des Plaines, Illinois
03/15/95 - 01/30/97
Field Staff Representative
Performed a variety of complex tasks including travel arrangements,
calendar maintenance and scheduling, expense report processing, maintained
office equipment and office supply levels. Responsible for meeting
planning and distribution of minutes.
Additional Experience
Additional experience includes 6 years in Customer Service, 10 years in
retail sales and management and 7 years in food service industry.
Education
DePaul University June, 2006 Bachelors of Business
Management
Wright College May, 1992 Associates of Business
Administration
May, 1990 Associates of Liberal Arts
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