Customer Service Medical

Jennifer M. Duncan

**** * **** * *** B*

Salt Lake City, Utah 84109

801-***-****

*****************@*****.***

Summary: . Working knowledge of Microsoft Outlook, Excel, Word and

Microsoft Access.

. Skilled in 10 Key and Data Entry.

. Professional demeanor.

. 20 years experience in Customer Service.

Experience: Personnel Management/RGL Medical West Jordan, Utah

Office Assistant 2007 to 2009

. Schedule appointments.

. Review medical transcriptions for various clients.

. Enter patient demographics for the various clients into the

database.

. Answer Phone lines for 2 different offices.

. Greet patients for 3 different Doctors and for the

Radiologist.

. Accept insurance co-payments for appointments.

Physical Medicine Clinic West Jordan, Utah

Receptionist 2004 to 2005

. Scheduled appointments, answered telephones and gave

information to callers and routed calls to appropriate

Doctor.

. Reviewed records and reports.

. Instrumental in creating new patient files.

. Successfully handled Patient Insurance Information and Co-

payments.

. Structured and maintained a successful filing System.

. Sold Health Supplements to Patients.

. Prepared outgoing mail.

Fairbanks Capital Salt Lake City, Utah

Document Control Specialist 2001 to 2003

. Sorted and organized records.

. Trained new employees in file organization and document

scanning.

. Photocopied documents.

. Evaluated records management systems.

. Reviewed records and reports.

. Reduced paper records to electronic form.

Education: Granite Community Education Taylorsville, Utah

Certificate of Completion 2004

Medical Terminology

Salt Lake Community College Salt Lake City, Utah

Paralegal studies 1993-1995

References: Available upon request

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