Jennifer's Jennifer R. Dillard

administrative and 1418 Lorelei Drive ( Zion, IL 60099 847-***-**** or 847-***-****

customer support ( abilj6@r.postjobfree.com

skills are Targeting Office Management Opportunities

second-to-none...sh

ows exceptional

attention to detail

while maintaining a

heavy workload...a

team player and a

consummate

professional

2010 Letter of

Reference

Your excellent

work and customer

service skills show

that you are ready

to assume increased

responsibilities

"

2004 Performance

Review Excerpt,

Washington Mutual

Bank.

Jennifer's

outstanding

planning,

multi-tasking and

organizational

skills have kept

the office running

smoothly

2005 Performance

Review Excerpt,

H.O.P.E. Academy

Computer Skills:

MS Word, Excel,

PowerPoint, Access,

Outlook, Visio;

ACT!; Oracle;

Windows XP/Vista

Administrative professional eager to leverage twenty years of

experience and office management to secure an office manager

position. Highly organized, efficient and skilled in a variety of

office support tasks, including:

Office Organization & Administration

Records & Database Management

General Bookkeeping (A/P & A/R)

Telephone & Front Office Reception

Spreadsheets & Reports

Scheduling & Calendaring

Meeting & Event Planning

Filing & Data Entry (75 WPM)

Experience

Christian Assembly of God Church - ZION, IL

Office Assistant, 02/2010 to Present

Provide administrative and executive support within busy office.

Manage evangelical team's calendar; plan client meetings; prepare

reports, spreadsheets and presentations; manage records; and

administer database.

Results:

Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

Praised by supervisor for excellent performance as interim office

manager (supervising eight staff) during her unscheduled leave of

absence.

Became primary creator of PowerPoint presentations and

the main troubleshooter of MS Office issues.

Excelled within deadline-intensive environment, ensuring the

accurate and on-time completion of all projects.

H.O.P.E. ACADEMY & TUTORING SERVICES - Beach Park, IL

Administrative Assistant / Receptionist / Payroll Clerk, 2005 to

2007

Handled temporary assignments for client (educational and tutorial

services)

Results:

Demonstrated the ability to learn new organizational processes,

workflows, policies and procedures with minimal ramp-up time.

Identified billing errors and recovered $5,500 in vendor

overpayments. Implemented tracking mechanisms to prevent future

recurrences.

Created databases and spreadsheets that improved inventory

management and reporting accuracy.

Education

AUSTIN PEAY STATE UNIVERSITY, CLARKSVILLE, TN

Bachelors of Science Degree in Mass Communications. Program

Highlights:

Organizational Management Principles of Business

Business & Professional Communications

Communications Office & Computer Systems

Leadership & Supervision Critical Analysis & Technical

Project Management Writing

Interpersonal Relations

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Online

Ongoing (MBA) Graduate Studies in Business Administration and

Management

Contact this candidate