Objective:

To obtain a position with Kool Smiles and advance in career opportunities

Skills

. Great computer skills including, Microsoft Office

. Ability to demonstrate excellent customer service skills

. Exceptional communication skills

Work Experience

NCO, North Charleston, SC

Customer Service Representative, January 2010-April 2010

. Communicated with clients by telephone and/or written correspondence

to attempt to bring resolution to unpaid accounts

. Provided accurate updates on computer files for each call made

. Maintained and demonstrated knowledge of company policies and

procedures

. Made recommendations to implement improved processes

Med 3000, North Charleston, SC,

Charge Associate, December 2006-March 2009

. Promoted within 6 months of employment

. Performed data entry in an accurate and efficient manner, processed

all incoming work within 24 hours

. Completed necessary documentation, including, medical charges, remit

deducts, payments, refunds, and correspondence

. Exceeded requirements for monthly goals

. Corresponded with various physicians' offices

North Charleston Park and Recreation, North Charleston, SC

Camp Counselor, June 2006-September 2006

. Planned daily activities for the children

. Participated in recreational activities with the children

. Counseled the children and helped fix problems in areas in need of

improvement

Education AND TRAINING

R.B. Stall High, North Charleston, SC June 2006

High School Diploma

Teacher Cadet

NRF Professional Certification in Customer Service October 2010

WorkKeys Certification October 2010

EXTRACURRICULAR ACTIVITIES

Cheerleading Coach, Youth Appointed Mass Ministries, and Youth Praise Team

References Available upon request

Serena Davis

4747 Lambs Rd Apt 22-G

North Charleston, SC 29418

843-***-****

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