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Customer Service Management

Location:
Brooklyn, NY, 11228
Posted:
September 23, 2010

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Resume:

NICK KARAHALIOS

*** **** ****** ********, ** 112**-***-*** 6853

abih7y@r.postjobfree.com

E x e c u t i v e S u m m a r y

Operations, finance, and client relations professional with 5+ years of management experience and consistent success in achieving

revenue, cost, productivity, and delivery goals. Able to guide and lead highly skilled, cross functional teams. Focuses include

sustainable growth, risk management, policies and procedures, business models and client relationships. Effective leader, analyst,

problem solver, and communicator.

A c c o m p l i s h m e n t s

Account Management / Client Services

Supervised all client services and billing for Target, Home Depot, Crate & Barrel, Pottery Barn, Ashley Furniture, Home

Decorators, and Overstock.com.

Initiated program for all account managers to hold weekly client meetings to present overseas production schedule vs. client

deliverables.

Awarded Hellenic Rug Imports Employee of the Year for 2004 and 2007 for accomplishments in relation to client services.

Organizational Management

Managed and the operations of warehouses for both United States and Canada.

Established training program that accelerated new employees into their execution phase role within 5 working days.

Implemented warehouse policies and procedures to create operational efficiency and department accountability.

Financial Management / Billing Revenue

Implemented strategic collections program and successfully collected $200,000+ in receivables.

Increased the accounts receivable turnover ratio from 94 to 62 days.

Developed banking relationships and secured additional 2MM in inventory financing.

Consistently coordinated 45 thousand billing transactions annually while achieving 97% accuracy among entire team.

P r o f e s s i o n a l E x p e r i e n c e

North Shore Long Island Jewish Health System, NY 2009 Present

Finance Coordinator

Hellenic Rug Imports, NY 2000 2009

Director of Operations Team of 21 (2005 2009)

Billing and Customer Service Manager Team of 12 (2002 2005)

Billing Supervisor Team of 7 (1999 2000)

E d u c a t i o n

College of Staten Island City University of New York Staten Island, NY

Bachelors of Science in Business Management 2000

Minor: Economics

S k i l l s

Administration: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access

Accounting / Billing Packages: Quickbooks Suite, Peachtree Suite, Microsoft Navision, HDX, Buroware

EDI Related: Lexicon, Vendornet, Commerce Hub, Sterling Webforms

Languages: Fluent in Greek



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