JENNIFER SORRELL

**** ****** ****

Knoxville, Maryland 21758

abievp@r.postjobfree.com • 301-***-****

Experienced professional with fourteen years of banking experience. Seven of these years include leadership and

training experience. Outstanding communication skills in the execution of projects as a leader or as part of a team.

Results-focused, decisive leader with proven success in strategic thinking and problem solving. Strong, concise

briefing ability combined with in-depth sales/operations/audit/compliance knowledge. Proven performer and

respected authority in all facets of operations and compliance.

CORE COMPETENCIES

• Visionary Leadership • MS Office Expert

• Accomplished Spokesperson • Quality Assurance

• Expert 10 key • Mentoring and Coaching

PROFESSIONAL EXPERIENCE

BRANCH BANKING AND TRUST – Various Locations 1995 to 2009

Area Operations Officer – Consultant – Banking Officer (December 2006 – November 2009)

Area Operations Officer – Consultant (April 2006 – December 2006)

Responsible for managing complete branch operations for five branches in the Baltimore Metro Region. Provided

coaching, leadership and mentoring. Worked with and assisted Compliance Officer to ensure that all branches are

within government compliance. Managed all facility operations and worked with Strategic Vendor Management to

make corrections/upgrades as needed. Conducted security and fraud training for all branch staff and new hires.

Assisted Corporate Security by providing information for investigations and reviewed site surveys for all security

recommendations. Reviewed and helped manage salary and budget for the five branches within cluster. Oversaw and

managed Teller Mentor Program in five branches ensuring all new hires were trained properly and within compliance.

Provided informal coaching to Teller Supervisors, Tellers and Relationship Bankers. Assisted with informal /formal

coaching and annual Personal Development Plans. Researched and reviewed client complaints and provided

exceptional client service. Managed problem resolution to processing, research and account balancing. Facilitated

planning to contribute to branches’ success. Participated in budget planning process. Assisted three high performing

Mortgage Loan Officer who on average closed $6 million a month. Reviewed loan documents for completion and

accuracy. Worked with new and existing clients to gather information for application process for refinances and new

mortgage loans. Served as point of contact for clients, attorneys and underwriters. Coordinated settlements with

attorneys and clients. Provided exceptional client service to both internal and external clients.

Area Operations Officer (October 2005 – April 2006)

Responsible for managing complete branch operations for seven branches in the Baltimore Metro Region. Provided

coaching, leadership and mentoring. Oversaw and ensured all branches stay within government compliance. Managed

all branch locations facility operations. Conducted security training for all branch staff and new hires. Handled fraud

issues and assisted with investigations as needed. Reviewed general ledger reports, guaranteeing they are within

balance and budget. Oversaw Teller Advisor Program in seven branches ensuring all new hires are trained properly and

within compliance. Handled client complaints and provided exceptional client service. Managed problem resolution

to processing, research and account balancing.

Teller Supervisor (August 2004 – October 2005)

Provided coaching and leadership. Maintained and trained a staff of nine employees. Responsible for writing all

quarterly and yearly evaluations. Handled hiring and training of all newly assigned employees. Worked closely with

Center Manager to ensure that all general ledger accounts were within budget. Managed branch’s Teller Referral

Program. Managed branch’s schedule. Approved and processed payroll. Approved and managed the branch’s accounts

payable. Assisted with branch audits as necessary. Was named an Olympian Champion (top Teller Supervisor) for

BB&T’s Potomac Region.

JENNIFER SORRELL • Page 2

PROFESSIONAL EXPERIENCE CONTINUED

Assistant Area Operations Manager (March 2001 – August 2004)

Assisted with management responsibilities of all branch operations for a cluster of 4 branches.

Conducted all monthly, quarterly, semi-annual and annual audits. Completed inspections on the

Vault, ATMs and tellers. Audited general ledgers for posting errors and utilized problem solving

skills when discrepancies occurred. Managed the cash item/unidentified report for the cluster.

Approved and processed payroll for cluster. Maintained staff scheduling. Processed accounts

payables.. Worked overdraft reports. Provided coaching to teller staff. Provided input for all

teller quarterly and yearly evaluations. Participated in Potomac Region’s partnership with

Brunswick High School for Senior Class Mock Interviews. Helped organize BB&T’s booth and

volunteered at Laurel’s Main Street Festival.

Financial Services Representative (April 1999 – March 2001)

Opened all new saving, checking, CDs and IRA accounts. Assisted on teller line when needed. Processed loan

applications, and worked with lending department on client loans. Settled loans. Served as primary contact to all

clients and managed accounts for both commercial and retail clients. Was proactive in identification of clients’ needs

and referred to other lines of business in the banking network as needed. Profiled retail/commercial clients and

prospects for financial needs. Used business development to expand client base. Was proactive in outside business

calls with commercial bankers, to include existing clients and prospects. Provided exceptional client service to all

clients. Ran the sales effort and operations of the branch in the absence of the branch manager. On numerous

occasions was top referring FSR in investment campaigns. Always met account-opening goals. Was active member is

FCNB Bank’s Community Action Committee.

Teller (June 1995 – April 1999)

Handled all cash transactions for both commercial and retail clients. Balanced and settled cash

drawer on a daily basis. Balanced and settled the ATM as needed. Met and exceeded referral

goals on a weekly basis. Performed duties as a back up Head Teller. Served as a cross-over to

the new accounts desk. Was active member in FCNB Bank’s Community Action Committee.

Professional References

Judy Derrow - Banking Officer, Financial Center Leader – BB&T - 301-***-****

Linda Simmons – Banking Officer, Area Operations Officer – BB&T - 410-***-****

Anneliese Chase – Banking Officer, Financial Center Leader – BB&T - 410-***-****

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