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Customer Service Manager

North Miami Beach, Florida, 33160, United States
May 26, 2010

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Hope Bieri

**** ** *** **. ***.**** East

Aventura,Fl. 33160



Objective: A Management Position

Skills: Self-starting, goal oriented strategist whose confidence,

perseverance and vision promote success Demonstrated record of high

performance standards, including attention to schedules, deadlines and

quality work.

Proficient in use of various software packages including Microsoft Word and



Collections Manager, TIB Bank Key Largo, Fl. 1997 to 2007

Coordinated all aspects of collecting overdue loan accounts

Trained and managed employees and achieved significant improvements in


Handled all actions on overdue accounts including repossessions on direct

loans, foreclosures

Covered bankruptcy accounts and corresponded with bank attorneys

Front Desk Manager, Howard Johnson Key Largo, Fl. 1993 to1997

Coordinated front-office activities

Resolved problems arising from guest complaints, reservations and room

assignment activities.

Assigned duties and shifts to workers and observed performance to ensure

adherence to policies and established operating procedures

Front Desk, Weitzman and Phillip Market Research North Miami, Fl. 1990 to


Researched market conditions in local, regional and national area to

determine potential sales of product and service.

Gathered data on competitors and analyzed prices, sales and methods of

marketing and distribution

Examined and analyzed statistical data to forecast future marketing and


Asst. Manager, Oshman's Sporting Goods, North Miami Beach, Fl. 1984-1985

All aspects of management: Customer Service, Sales, Training, Key holder

Customer Service, Euster Furniture Company (5 years)

All facets office work, heavy customer service, problem solving,

Routing repair men, reporting to operations manager

Assistant Manager, Lory's Fashions (4 years), North Miami Beach, FL

Heavy sales, key holder, all aspects of fashion industry window trimming

Re- ordering, stock and store maintenance

Manager, Perlman Jewelers (4 years) Hollywood, Fl

Sales, jewelry design, repairs, appraisals, key holder, vendor liaison,

full store operation


Broward Community College 1974-1975

Miami Dade College 1974

North Miami Beach High School Graduated 1973

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