Customer Service Manager

LATANYA SHELTON

*** **** ***** ****** #* Home: 773-***-****

Chicago, Illinois 60628 Cellular: 773-***-****

**********@*******.***

CAREER SUMMARY

Office Coordinator with strong background in customer service and relations. Ability to

communicate with all levels of staff and management. Ability to organize, prioritize and

manage multiple task.

EMPLOYMENT SUMMARY

Broadway Real Estate Services, Chicago, IL 2007-2009

Commercial Real Estate Services

Building Services Coordinator

Superior Customer Service screened and direct high volume of incoming calls interacting

with all levels of staff and management

Research and respond to all customer requests for information, service or assistance

promptly and thoroughly

Prepare/and process purchase orders accurately and prior to all invoices being received

Track purchase orders to ensure receipt of signed order and billing from vendor prior to

invoice being received

Accurately prepare and input tenants and vendor billing within timeframe on vendor

contracts and within five days for tenants billings. Process A/R including the timely

application of cash and credits on a daily basis in an accurate and timely manner

Maintain accurate, complete and current records of vendors, tenants, emergency contacts

and special projects, and distribute as needed within the designated timeframes

Effectively cross train with the Tenant Administrator on operational issues to provide

greater experience and development- Coordinate tenant’s events as delegated by

Property Manager

Assisted with the coordination of building fire drills, pre-drill meetings and updates of the

building Life Safety manual. Accurately and thoroughly complete all tasks within

established time frames.

Review and maintain accurate, current and complete tenant lease files, buildings contract

files and general building files

Maintain current, accurate and complete vendor certificates of insurance

Responsible for setting up conferences, staff calendar & staff travel arrangements

Various administrative duties

Shorenstein Realty Services, LLP Chicago, IL 2006-2007

Commercial Real Estate Services

Building Services Coordinator

Superior customer services answer and screened high volume of calls

Ability to plan and prioritize work activities effectively

Schedule and coordinate Property Manager’s Agendas (calendars, meetings,

appointments), prepare expense reports and make travel arrangements in a timely

manner.

Entering all A/P into CTI systems

Assisted the Account Manager with the processing of check runs, ensuring the payment of

vendor invoices prior to their respective due dates, accurate and timely filing of all paid

invoices

The copying and distribution of all billable supplies accounts payables invoices to both

internal employees (for A/R billing) and external parties (supporting documentation)

Effectively coordinate with others or work independently to resolve or ensure resolution of

issues or problems in a timely manner

Research and respond to requests for information, service or assistance by telephone, or

e-mail promptly

Responsible for all mailroom and maintenance functions

Skilled in data processing & word processing software and the aptitude for learning new

programs

Responsible for all incoming and outgoing Fed-Ex, Airborne Express, UPS & messenger

services

Responsible for setting up conferences, staff calendar & staff travel arrangements

interacting with all levels of staff and management

Maintain current, accurate and complete vendor certificates of insurance

Various administrative duties

J P Morgan Chase/Bank One Chicago, IL 2004-2006

Lockbox Unit /3rd Shift

Exceeds productivity requirements

Lockbox Unit

Data Entry

Verification/Balancing /Reviewer

Customer Mail-Out

AMERICAN ACADEMY OF PHYSICAL MEDICINE 1998-2005

& REHABILITATION, Chicago, IL

National Medical Society

Administrative Assistant/Receptionist

Superior Customer service, screened and direct high volume of incoming calls

Assisted the meeting department with the processing of over 3, 000 registrants, exhibitors

& on-site registration for our Annual Assembly, processed refunds for AA & small meetings

Assisted with the phone inquiries and mailings of interested Annual Assembly attendees,

confirmation letters and mailing to all paid attendees

Assisted the Account Manager with the processing of check runs, ensuring the payment of

vendor invoices prior to their respective due dates, accurate and timely filing of all paid

invoices

The copying and distribution of all billable supplies accounts payables invoices to both

internal employees (for A/R billing) and external parties (supporting documentation)

Knowledge of association management processes and related functions

Responsible for all mailroom and maintenance functions.

Responsible for purchasing all equipment, office and kitchen supplies

Skilled in data processing & word processing software and the aptitude for learning new

programs

Responsible for all incoming and outgoing Fed-Ex, Airborne Express, UPS & messenger

services

Responsible for setting up conferences, staff calendar & staff travel arrangements

Interacting with all levels of staff and management

Traveling with company for our Annual Assembly

Distribute & reconcile of petty cash

Various administrative duties

ADMINISTRATIVE RESOURCES OPTIONS, Chicago, IL 1997-1998

Outplacement Services

Senior Customer Service Representative- (Coregis/Westport)

Non-Profit Division

Superior Customer Service

High volume of computer input for various software

Screened and directed high volume of incoming calls

High volume of faxing, copying, filing, policy assembly & endorsements

Interacting with all levels of staff & management

Responsible for incoming, outgoing & distribution of mail, Fed-Ex. & Airborne Express

packages

Various administrative duties

EDUCATION

COMPUTER LEARNING CENTER, Chicago, IL 1988-1990

Associate Degree: Graduated-Office Information Systems

Software:D-base, WordPerfect 5.0-5.1, Lotus 123 PC DOS,Dac Easy Accounting (As

related to IBM and its compatibles)

SPECIAL SKILLS

Microsoft Office Windows 2007,Microsoft Office Windows 2003, Microsoft Office 2000,

Microsoft Word, Windows 95 & 98, Work Speed, CTI, Notary Public, Lotus Notes,

CorePro, PowerPoint, WordPerfect for Windows, Microsoft Works Access, Corel

WordPerfect 10,E-mail, Internet Research, Excel, IMIS, Crystal Reports, D-Base,

Experienced in Lockbox, Opex 51 Extractor,NCR 7600-7700 and 10 key calculators.

Experienced in Pitney Bowes Paragon Postage Machines, Xerox Copiers, and Messenger

Service.Airborne Express, Fed-Ex & UPS ON-Line Computer Systems

Contact this candidate