Curtis L. Crossley

Sr

*** ***** ****

Memphis, TN 38109

901-***-**** EMAIL:

abi855@r.postjobfree.com

CAREER OBJECTIVE

To obtain a position in the computer or information industry utilizing my

Technical/Problem-Solving

Data/Project Management, and Customer Service/Support abilities.

PROFESSIONAL QUALIFICATIONS

o Solid track record of outstanding customer service and problem solving

skills

o Exceptional aptitude for quickly learning new technologies, equipment,

and software

o Proven ability to perform outstandingly in team setting as well as

remote and self-managed environments

o Skilled in building, upgrading, troubleshooting and maintaining

computer systems

EDUCATION

12/29/2009 DHTI+

7/18//2007 A+ Computer Maintenance and Repair Certification

12/16/2006 Network + Certification

1999 Socrates Tech

Landover, MD

Microsoft Certified System Engineer

1993 Programming System Institute

Silver Spring, MD COBOL and RPG

programming

1989 Technical Education Center

Washington, DC

Electronics HumRRo

Certification

TECHNICAL KNOWLEDGE

Software: MS Word, MS Excel, MS Access, MS PowerPoint, MS

Outlook, MS Exchange,Crystal

Reports, Labview and Electronic Workbench.

Computer Hardware: IBM PC Compatibles, Apple Macintosh, CPUs,

Motherboards, Devices (IDE,

SCSI) Scanners, Memory, Expansion/Network

Cards, Modems, Hubs, Routers, Firewall

Operating Systems: MS DOS, UNIX, Windows 9x, NT 4.0, WindowsMe,

Windows 2000, XP

Apple Macintosh and Windows Server 2003.

Network Technologies: Broadband, ISDN. LAN, WAN, T1/T3, Frame

Relay, ATM, VoIP TCPIP

and DSL.

TECHNICAL SKILLS

Comprehensive training, and hands on experience with help desk

software

Excellent training, and hands on experience, installing,

operating, and troubleshooting Microsoft

Applications, Windows9x, Windows NT family

Analyzed and resolved countless hardware, software operating

systems problems

Assembled and provided troubleshooting of Pentium I, II, III

and IV desktop computers, installing

network cards on multiples platforms, partition and formatting hard drive

Installed DOS, Windows 2000, 9x NT 4.01 XP WS and server;

Novell server and client installation

protocol of workstations; network resource

sharing, cabling and configurations

Computer user troubleshooting user profiles, program setups, shortcuts,

network files, mapping

drives, group assignment, troubleshooting applications, and

server backup to data tape

EMPLOYMENT HISTORY

2005 - 2010 AVAYA Technical System Assembler

Southaven, MS

2004 - 2005 FEMA Registration Intake

Hyattsville, MD

2001- 2004 NEIGHBORCARE PHARMACY Third Party Biller

Upper Marlboro, MD

1999 - 2000 Treasury Department, Federal CU Network

Specialist Washington, DC

1998 National Institute of Health, CU Computer Support Specialist

Washington, DC

1995 - 1998 Transportation F.C.U Computer

Operator II Washington, DC

1993 - 1995 Claims Service Resources Group Claims Examiner

Dallas, TX

1975 - 1993 BCBSNCA Data Processing

Coordinator Washington, DC

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