TIFFANY NORMAN

P.O. Box ***** Tallahassee, FL ***02

email: abi7sb@r.postjobfree.com

904-***-****

Highlights of Qualifications

. Reliable team player with excellent written and verbal communication

abilities

. Demonstrated leader with strong work ethics

. Recognized as having the ability to self-manage and meet deadlines

under pressure

. Experienced with multiple computer operating systems and business

networking software

Education

Florida A&M University, Tallahassee, FL

2010

Bachelors Degree in Criminal Justice, Concentration-Legal Studies

Minor, Human Resources Management

Professional Experience

Mortgage Professional 2008-2009

Aerotek Professional Staffing

Jacksonville, FL

. Worked as a temporary service associate as a Loan Modification Closer

for a reputable organization

. Performed quality reviews of modification agreements for accuracy

. Contacted applicable parties regarding missing and/or inaccurate

documentation

. Provided administrative support to Unit Manager

. Selected to work various special projects based on business needs

Loan Review Analyst 2006-

2008

Mortgage IT

Jacksonville, FL

. Analyzed mortgage files for investor and/or compliance reporting

purposes

. Resolved discrepancies and rejected loans that were identified as

unsaleable

. Registered loan data into servicing platform

. Worked on various special projects and performed administrative

functions

Loan Servicing Representative 2002-2004

Washington Mutual

Jacksonville, FL

. Processed government & conventional loans

. Identified & resolved discrepancies to minimize risks

. Verified mortgage files for accuracy

. Interaction with clients via phone, email, and business correspondence

Collections Counselor 2001-2002

Household Automotive Finance

Jacksonville, FL

. Negotiated payment arrangements to reduce company losses

. Updated databases with info pertinent to loan status

. Built rapport with clients to identify factors contributing to

delinquency

. Provided customer service in a call center environment

Customer Service Team Lead 1999-2000

Bellsouth Solutions Group

Jacksonville, FL

. Handled escalated calls in a call center environment

. Processed sales, service, and repair requests

. Used fact finding skills to identify products and services beneficial

to the consumer

. Worked closely with management staff

. Trained new hires and developed job aids as necessary

Accounting Analysis Associate

1996-1999

Citibank Universal Card Services Jacksonville,

FL

. Responsible for researching and resolving payment discrepancies

. Duties included posting to the general ledger, journal entries, and

correcting encoding errors

. Daily interaction with other departments for account research

. Performed collections on past due accounts, worked as an account

modification representative to assist customers with delinquency

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