Customer Service Manager

JOSH S. WINKLER

** ******* ******, #**

Stamford, Connecticut 06902

203-***-**** ************@***.***

PROFESSIONAL BACKGROUND

LTI, Language Testing International, Inc. - White Plains, NY, 2007-

Present

Academic Sales Manager

* Primary point-of-contact for all new leads with overall

responsibility for providing superior

levels of service

* Established and maintained strong business relationships -

from entry level staff to academic

faculty, students, to senior management

* Supported all academic sales efforts, via phone, email,

client visits, trade shows

* Special expertise in tracking, maintaining, and customizing

reporting to meet specific account needs

* Represented LTI at all Academic Trade Shows and meetings

* Trained clients on system tracking and testing processes

* New product rollout of internet based testing on a

worldwide basis to the academic

arena; meeting with clients to introduce new

products/services

* Successfully coordinated account needs for both domestic

and international venues

* Effectively developed sales strategies and product

applications

VERIZON/ MCI / WORLDCOM - Rye Brook, NY, 2002-2007

Global Account Manager

* Develop, coordinate, and manage customer retention program

* Corporate representative at various high profile trade

shows

* Provided comprehensive customer support; handled all

product and service issue concerns

* New product rollout; meet with customers to introduce new

products/services

* Ongoing client monitoring

* Effectively develop sales strategies and product

applications

* Increased customer base from 1800 to 4000 locations in less

than fourteen months

XANBOO.COM - New York, NY, 2001-2002

Marketing Service Manager

* Responsible for training, hiring, and motivating customer

service and sales professionals

* Handled product implementation and generated various large

scale national account sales

* Special expertise in coordinating order processing from

various domestic/international venues

* Additional responsibilities included marketing and planning

company service sales rollouts

AMERICAN DIAGNOSTICA, INC. - Greenwich, CT, 1997-2001

Customer Service Specialist - Acting Department Manager

* Special expertise devising innovative customer service

strategies to solve customer problems

* Oversaw aspects of personnel management; provided training

to new and existing staff;

informally supervised staff; conducted reviews; prepared

customer service staff evaluations

EXECUTONE INFORMATION SYSTEMS, INC.; Darien, CT, 1992-1997

Customer Service Supervisor

* Supervised and monitored customer service operations to

ensure superior client relations

* Handled large volume of customer inquiries and provided

comprehensive customer support

MCI TELECOMMUNICATIONS CORP. - Rye Brook, NY, 1986-1992

Corporate Marketing Manager / National Account Specialist

Product & Sales Trainer / Account Representative

EDUCATIONAL BACKGROUND

MERCY COLLEGE; White Plains, NY, 1983-1987

B.S. Degree Program in Business Management

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