Customer Service Manager

KRISTEN N. ANDREWS

*******-******@*******.*** ( Cell Phone: 918-***-**** ( 500 W.

University ( Shawnee, OK 74804

Professional Experience

. Poker Hostess

May 2009-Present

Firelake Grand Casino

Shawnee, OK

Proficient in cashier work, responding to customer's

questions, providing information on procedures and

policies, resolving customer complaints, seating

customers, and keeping table games balanced.

. Telecounselor

Jan 2009-Dec 2009

Oklahoma Baptist University

Shawnee, OK

Encouraged prospective students to attend OBU by calling

and inviting them to on-campus events and answering any

questions they may have about our school.

. Accounting Assistant/Office Clerk Summer 2008

Lionel Harris Oil Company

Cushing, OK

Updated books, entered company's accounting information

into system, reorganized filing system, and performed

typical office tasks.

. H.R. Assistant

May 2006- Aug 2008

Webco Industries

Mannford, OK

Set up and reviewed benefit packets, answered

telephones, transferred calls, maintained data input,

assisted human resources director, purchasing manager

and payroll department, handled confidential employee

files, and spent brief time in Quality Control

department.

. Customer Service Representative Apr 2004-Aug

2006

Cushing Country Club and Golf Course

Cushing, Ok

Managed sales counter in Pro Shop, answered telephones,

customer interaction, and customer service.

Special Skills

Office Benefits

Work: Payroll

Reception desk

Customer Service

Multi-line phone system and

intercom

Software: MS Office (Word, Excel, Access,

PowerPoint)

SAP/ADP

Great Plains Dynamics

Accounting Software

. Accounts Payable

. EFT transactions

. Journal Entries

Honors & Activities

. Delta Mu Delta, International Business Honor Society

. President's Honor Roll Senior Year

. Varsity Golf, Oklahoma Baptist University

. Harvest Farms: a non-profit organization dedicated to

helping special needs children, teens and adults through

equine therapy.

http://www.harvestfarm.org/index.html

Performance Excerpt

Kristen is an excellent employee and person. She is

always willing to get involved and complete whatever task

needs completing -Mary Epperly, Purchasing Manager,

Webco Industries

REFERENCES AVAILABLE UPON REQUEST

Education:

Bachelors Degree

In Business

Emphasis on

Management

Oklahoma Baptist

University

Graduation Date

May 15, 2010

GPA: 3.1/4.0

Program Requires 15 hrs

Computer Technology

"Interdependence is the paradigm of we-we can do it; we can cooperate; we

can combine our talents and abilities and create something greater

together."

--Stephen R. Covey

7 Habits of Highly

Effective People

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