**** **** ** ***. ****. carrollton, Tx. *****

Phone 214-***-**** . E-mail abi2xt@r.postjobfree.com

Taylor Scott

Objective

Currently seeking a challenging

Administrative/Clerical position that will provide

an opportunity to further my knowledge and

experience. I am looking to make my next position

home.

Education

Current University of Phoenix Online

International Business

Languages

French(Fluent), Spanish(Conversational),

Chinese(Intermediate)

Work experience

07/2009-09/2010 ATX Group

Irving, TX

Bi-Lingual Customer Service Rep I

Inbound Call center

Resolved billing inquiries

Activated accounts

Updated payment methods

Processed billing and refunds

Inbound and outbound faxes

Light Outbound calls

Provide discounts to the customers to keep them an

active customer

Built rapport with the customers to ensure that the

customers keep calling back

Software Used: Microsoft Outlook, Excel, Word,

Internet, and other company software

Bi-Lingual Response Specialist I

Inbound Call for Mercedes Benz, Lexus, Toyota, BMW,

Maybach, and Rolls Royce

Provided the emergency and concierge services for

the customers

Build Rapport with customers to ensure they keep

calling back

Provide introduction and overview to new customers

Software used: Microsoft Outlook, Excel, Word,

Internet, and other company software

05/2008-11/2008 TurboChef

Carrollton, TX

Bi-Lingual Liaison

I was the go to person for the Canadian market

Answered Multi-line phones

Took inbound calls for customers who needed service

on their ovens

Made outbound calls to the service centers, set up

service calls for the broken ovens

Accurately documented each call for record purposes

Worked outstanding reports. Followed up to make

sure all the service calls were completed.

Processed the customer satisfactory report. Made

sure the customer was happy with the service he was

provided.

Built rapport with the customers and service

centers

Software used: Internet, Microsoft Outlook, Excel,

Internet, Word, other company software

02/2008-05/2008 CitiGroup

North Dallas, TX

Funding Administration

Outbound calls to verify credit application

information

Distribute processed applications to their

representatives

Input customer identification information in the

computer

Coping, faxing, and calling the dealerships for any

additional information needed

Software used: Microsoft Excel, Word, Outlook,

Internet, AutoPro, and other company software

02/2007-02/2008 Sprint

Irving, TX

Business Customer Service Rep

Inbound Call from cable partner

Activating digital phones service

Business to business troubleshooting with phone and

cable

Data Entry

Other special projects

Software used: Microsoft Word, Excel, Lotus Notes,

Internet,

08/2005-02/2005 Target Construction &

Remodeling Dallas, TX

Executive Assistant

Reported to the VP

Maintain weekly and travel schedules

Make travel arrangements

Oversee all inbound and outbound shipping of all

materials

Creating presentation worksheets/spreadsheets in

Power Point

Compiles data into Word documents and Excel

spreadsheets

Light HR, helped with payroll and commissions

AP/AR posting and monitoring

Delegated responsibilities to employees to meet and

exceed company expectations

Processes expense reports

Meeting set up and clean up

Prepares the reports for company with the gathered

information from different departments and levels

02/2005-08/2005 Metropolitan Property & Casualty

Irving, TX

CSI Homeowners

Outbound follow up calls for settled losses

Document customers responses to the claims process

Clerical

Assisted Other units with computer processes

Mail Room (sorting)

Copying

Drop Files and File Backs

2/04-2/05 Finish Line Dallas, TX

Cashier/ Customer Service

Sales

Customer Service

Extensive Cash Handling

Answering Incoming Calls

Internet sales fulfillment

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