Donna Kay Ostrowski

***** **** *** ****** ? Apartment #45 ? Spokane Valley, Washington 99206

Phone: 509-***-**** ? Email:

abi10u@r.postjobfree.com

Medical Coder/Billing Specialist with 3+ Years of Industry Experience and

Advanced Education & Training

Summary of Skills

A formally trained, self-directed, and detail-oriented medical coder,

billing specialist, and customer-service professional with practical

experience in the healthcare industry. Adept at communicating effectively

with patients, doctors, vendors, and staff; exceptional written and oral

aptitude. Strong technical and analytical skills with an innate ability to

learn complex business systems quickly. Trained in computer

hardware/software, electronic data transmission, and health-care claim

reimbursement. A resourceful, solutions-focused individual able to

efficiently and proactively resolve issues and meet and achieve challenging

goals and objectives. Recognized as a team player and a performer,

consistently and successfully completing projects on time, lowering

receivables, and troubleshooting billing problems.

Core Competencies

Medical Coding Customer Service/Support Electronic Records

Management

Research & Analysis Training/Mentoring Budgeting/Cost-Containmen

t

Quality Control/Assurance Data Entry & Filing Interpersonal Skills

Patient Verification Follow up; Detail-Oriented Team Development

Education/Certifications

Western Business College, Vancouver, Washington

Degree, Billing and Coding, 2004

Certification, Billing and Coding, 2005

Electronic and Manual UB92 and HCFA Training

Yakima Valley Community College, Yakima, Washington

Associates of Arts Degree, Travel and Tourism, 1999

3.85 G.P.A./President's List Scholar

Professional Experience

West Corporation Spokane, WA

Nov. 2008 - Present

Customer Service Representative

. Provided exceptional service to the public and ensured client

satisfaction.

. Solved customer challenges quickly and effectively.

. Answered computerized phone lines; pre-screened consumers for Aetna

Insurance products.

. Supported sales representatives in opening new accounts; transferred

leads to a licensed agent.

. Gathered demographic information; generated and maintained computer

records.

Southwest Ambulance Scottsdale,

AZ Nov. 2006 - Nov. 2007

Medical Coder

. Verified that billing codes are current and accurate.

. Entered patient's run number into AS400 program; verified patient's

demographics.

. Read medical narrative on ticket to determine reason for transport.

. Used the coding crosswalk to determine primary and secondary ICD-9 codes;

processed information into

patient's record.

. Entered in supplies used during transport and any notes that needed to be

added to patient's record.

. Validated patient's records, sent files to scanning and storing.

. Trained new hires on coding practices; provided ongoing direction and

support.

Donna Kay Ostrowski Resume Page Two

Professional Experience (Continued)

Perot Systems Healthcare Spokane, WA

Jun. 2004 - Oct. 2006

Billing Specialist

. Organized and employed new procedures to ensure department efficiency.

. Maintained weekly/monthly reports and correspondence.

. Complied with company guidelines; processed high volume of documentation,

paperwork, and research.

. Generated and processed copies of EOB's, UB92's and HCFA's; distributed

to main office in Tennessee.

. Researched and tracked accounts.

. Verified reports and ensured that files were completed accurately,

copied, printed and dispersed to main office.

References and Supporting Documentation Furnished Upon Request

Contact this candidate