Customer Service Representative

Lam Xuan Nguyen

**** **** ******

San Francisco, Ca 94115

Home: 415-***-****

Cell: 415-***-****

******@*****.***

OBJECTIVE: To obtain a position as a customer service representative to

utilize my education in business and my experiences in

customer service.

EDUCATION:

University of California,

Davis 2006-2010

B.S. in Managerial Economics

Minor in Psychology

EXPERIENCE:

Customer Service Representative

6/2007 - 9/2007 Golden Gate National Parks

Conservancy 6/2010 -11/2010

. Entrusted to provide exceptional customer service and to

greet guests with a professional manner.

. Instructed visiting guests on how to use the self guided

tour audio players in order to maximize their Alcatraz

experience.

. Resolved any audio player issues visitors had.

. Answered any inquiries or concerns from visiting guests

regarding Alcatraz Island.

Manager/Representative 5/2009 - 9/2009

Pampered Nails

. Assisted with logistical duties related to establishing a family

business.

. Acquired the needed permits/ licenses to establish the business.

. Made calls to resolve any customer issues/complaints.

ACTIVITIES:

UC Davis Change the World Project 4/2009

- 6/2009

. Created and presented a lecture for under privileged high

school students at

Cordova High School on the advantages of attending a 4-

year college.

. Shared personal college experience with students who wanted

to attend college.

. Researched and provided students with resources on ways to receive aid

and earn money for college.

. Provided students with information regarding helpful college resource

websites.

TECHNICAL SKILLS:

Computer

. Microsoft Office Suite (Word, Excel, PowerPoint)

LANGUAGES:

. Fluent in Vietnamese and English.

Contact this candidate