Customer Service Quality Control

ELYSHA SPURLOCK

** ****** ****** **********, ** *2871 401-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced Meditech specialist, who is organized and detail oriented, with

superb communication and presentation skills.

Successfully installed over 10 accounts using Meditech's Advanced Clinical

suite of products.

Cross-trained; with full knowledge of all three Meditech platforms; Magic,

Client Server and 6.0.

A true go-getter; ambitious and highly organized, who works best in fast

paced environments.

A team player with the ability to work independently and flawlessly manage

multiple projects.

EDUCATION

Salve Regina University, Newport, RI

Bachelor of Science in Marketing

May 2008

Minor in Business Administration

GPA 3.3/4.0

PROFESSIONAL EXPERIENCE

Roger Williams Medical Center-Providence, RI 2010- Present

Clinical Systems Analyst

. Participate in the development and enhancement of the Meditech clinical

systems for a 150 bed hospital

. Maintained compliance with Joint Commission standards while accurately

evaluating and monitoring IT changes

. Construction and maintenance specifically for the PCS, PHA and EDM

applications

. Report and track all projects for the hospital while undergoing an update

to 5.65 release

. Review and complete all user requests within the application, while

meeting regulatory standards and maintaining system stability

Medical Information Technology, Inc.- Westwood, MA

2008-2010

Applications Specialist, Emergency Department Management

. Successfully installed and implemented the Emergency Department

Management suite of software applications to hospitals across the country

. Conducted efficient and thorough training sessions to physicians using

the Advanced Clinical Meditech product

. Developed clinically accurate customer training scripts and Adobe

Captivate projects for Emergency Room physicians and nurses

. Troubleshot, repaired and monitored all customer software issues within

the clinical suite of products

CVS Pharmacy- Newport, RI

2004-2005

Pharmacy Technician/Customer Service Representative

. Provided support to a 3 Pharmacist practice, ensured customer medications

were packaged and processed thoroughly

. Prepared patient medications, compounds and intravenous mixtures as

needed

. Adhered to HIPAA regulations while stocking and packaging inventory and

performing quality control tactics

SKILLS

Computer Applications: Microsoft Word, Excel, Power Point, Access, Project

Adobe, Meditech software applications; EMR, EDM, AOM, POM, PHA, OE, ADM,

NUR, PDI, EPS

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