Customer Service Manager
Resume:
Gina Robin Ursi
Aventura, Florida 33180
********@*****.***
Objective
Retail executive seeking a management position wherein my strong
interpersonal, communication, customer service,
organizational and leadership skills will be utilized.
Qualifications
Seasoned retail executive with 24 years of managerial experience in various
aspects of the retail industry including staff
and client development, business analysis, merchandise presentation and
event planning.
Professional Background
Saks Fifth Avenue
Bal Harbour, Florida
2005-2010
Position: Department Manager
Positions held: DM Handbags and Accessories, Ready to Wear, Evening
Collections, Swimwear and Salon Z
*Supervised numerous areas of increasing volume which allowed for continual
growth.
*Increased several selling areas to million dollar businesses along with
lowering shortage results.
*Developed sales associates into Brand Ambassador positions.
Responsible for recruitment, development and growth of selling associates.
Focus on the expectation of providing superior
customer service through utilization of the clientele system and to assist
associates in growing their business.
Merchandising product as new receipts arrive, inventory control, sales
planning and goal setting, outreach and event
execution. Communication with the buying organization and management in
regards to needs of the business which included
travel to NY to work with buyers on selecting product appropriate for our
market.
Neiman Marcus
Bal Harbour, Florida
1993-2005
Position: Department Manager
Positions held: DM Contemporary Sportswear, Bridge Sportswear, Evening
Collections, St. John Collections, handbags and
Accessories
*Growth of several million dollar businesses as well as one $2.5 million
dollar business.
*Obtained exclusive vendors in order to differentiate our assortment within
our market.
*Developed several selling associates into managerial positions.
*Received best communicator award four years in a row.
*Selected to assist buyers in Dallas and New York markets to work on store
buy.
Lord & Taylor
Aventura, Florida
1985 - 1993
Position: Sales (1985) - Department Manager 1986 - 1993
Positions held: DM Childrens, Intimate Apparel, Menswear Collections,
Evening Collections, Petities, Juniors, Swimwear,
Moderate and Better Sportswear
Education
High School - Miami Palmetto Senior High School
Graduated 1981
College - Florida State University
Tallahassee, Florida
1981-1983
Bauder Design College
Fort Lauderdale, Florida
1983-1985
Achieved Associates degree in Fashion Design
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