Customer Service Sales

JIMMY MEDINA

***** ******** **** *****

Porter, TX 77365

832-***-****

**********@*****.***

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PROFILE

. Over 20 years of success in automotive management.

. Strong commitment, vision and leadership.

. Well-organized, strong in planning and implementing programs.

. Highly effective in motivating and supervising employees.

. Professional attitude toward client satisfaction, resulting

in an excellent

reputation with customers.

EMPLOYMENT HISTORY

Vierican LLC

Automotive Consultant 2005-present

Genuine Auto Parts (T.R.A.C.S.) T/M

Consultant 2003-2004

Peveto, Inc. DBA Brake Check

Operations Director 1999-2003

Centennial Auto and 4x4 Inc., Denver, CO Owner &

Operator 1988-1999

United States Army

ARMY Ranger 1985-1988

PROFESSIONAL EXPERIENCE

Management

. Supervised staff of 120+:

- Implemented/Uphold policy and procedure.

- Maintain company assets.

- Accountable for stores and division P&L's.

- Timely resolution and correction of customer complaints.

- Building and maintaining productive relationships with Store

Directors, Technicians and Service Writers.

. Helped employees earn higher wages by teaching them to manage their time.

. Missed less than 3 days of work over the past 8 years.

. Maximized staff effectiveness and morale by assigning tasks to their

interests and skills thus promoting teamwork over competitiveness.

PR/Marketing/Sales

. Developed an expertise in customer service and "closing the sale"

. Increased overall sales by 34 % within a two-year period upon transfer to

a new location. This

generated higher profits as well as benefits for employees.

. Implemented an effective follow-up program for previous recommended

services that resulted in

an increase of sales revenue by 13% within six months.

. Trained management and employees to be more customer service oriented

thus creating a loyal

customer base.

Purchasing

. Increased company profits by finding quality products at lower prices,

successfully anticipating

customer needs and adjusting inventory to reflect the current and

future demands.

. Handled weekly inventory, purchasing, and overlooking the bookkeeping for

all store locations.

Computer & Other Skills

. Computer literate: Mitchell On Demand, RO Writer, Reynolds & Reynolds,

A.D.P., etc.

. Specialize training in leadership; problem-solving; coaching & developing

group dynamics.

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