Manager Customer Service
Resume:
DOUGLAS SMITH
**** ****** **** ? Lenexa, KS *****
Home: 816-***-**** ? *******@*******.***
RETAIL MANAGEMENT
Results driven, customer-centered manager with 30+ years of experience in
store management and supervisory positions. Verifiable talent for
maintaining profitable retail operations, with success in capitalizing on
growth opportunities, implementing, promotional/marketing strategies, and
upholding fiscal integrity. Articulate communicator and effective trainer
skilled in achieving employee buy-in on organizational goals. Respected,
trusted manager who upholds highest ethical standards. Core skills include:
+ Customer Management + Performance Management + Buyer
Behavior/Awareness
+ Inventory Control/ + Loss Prevention/Security + Visual
Displays
Shrinkage
+ Customer Service/ + In-Store Promotions + Special
Retail Operations
Loyalty
+ Staff Training/ + Training Program Design +
Profit/Loss Management
Mentoring
Professional Experience
DEALS Dollar Tree, Inc
August 2002 - Present 500 Volvo Parkway
General Manager Chesapeake, VA 23320
? Set up and opened two new stores 757-***-****
? Remodeled stores
? Increased Sales through implementing various strategies
ECKERD DRUGS CVS Corporation
May 2001 - December 2001 One CVS Drive
General Manager Woonsocket, RI 02895
? Increased level of customer service 800-***-****
? Retrained associates in merchandising
? Reduced inventory levels
BABIES R US One Geoffrey Way
May 2000 - February 2001 Wayne, NJ 07470
General Manager 973-***-****
? Implemented new customer service program
? Started new training program for associates
? Supervised staff of 75+ employees
? Increased sales in excess of ten million dollars per year
OSCO DRUG CVS Corporation
January 1990 - May 2000 One CVS Drive
General Manager Woonsocket, RI 02895
? Total Profit and Loss Responsibilities 800-***-****
? Reduced payroll expenses
? 250% payout on year end bonus
? Reduced inventory shrinkage
? Increased profits consistently
RELIABLE DRUGS/REVCO CVS Corporation
June 1987 - December1989 One CVS Drive
General Manager Woonsocket, RI 02895
? Inventory control 800-***-****
? Developed comprehensive employee training program
? Responsible for profit and loss
HALF PRICE STORES Gordmans, Inc.
May 1980 - May 1987 12100 W. Center Rd.
General Manager Omaha, NB 68144
? Developed sales projections 402-***-****
? Coordinated merchandising and advertising strategies
? Responsible for employee training
? Payroll management
? Supervised 80 to 100 employees
WALMART 702 W. 8th St.
April 1975 - February 1980 Bentonville, AK 72716
Assistant Manager ` 800-***-****
? Responsible for department managers
? Created newspaper advertisements
? Developed personnel schedules/supervised staff of 40 to 60 employees
? Implemented merchandising training for department managers
? Set up 7 stores in Kansas, Oklahoma and Texas
Education
Pittsburg State University 1701 South Broadway
1975 - 1977 Pittsburg, KS 66762
Business Management 620-***-****
College High School 1701 South Broadway
Diploma, 1970 Pittsburg, KS 66762
Professional Training
U.S. Marine Corps
1971 - 1975
Rank Sargeant
Communications Top Secret Clearance
? 30+ years in Retail Management.
? Ability to coordinate a wide range of details.
?Extensive skills in managing employees.
? Exceptional skills in delegation, motivation and communication.
? Diversity training.
? Attended various management and personnel seminars.
References available upon request.
Contact this candidate