Manager Customer Service

PAT

RICIA K FLIPPEN

**** ****** **

*********@*.*** (775)

***-****

Lone Tree, Co 80124

RETAIL

SALES

MANAGER/TRAINER/MERCHANDISER

Progressive management experience

in high volume department, specialty, and

gift shops. Extensive

knowledge of system operations, staff

training/development, management

procedures, organizational develop-

ment, purchasing, POS, customer service,

and P&L responsibility.

PROFES

SIONAL EXPERIENCE

Retail Sales Manager/Buyer

Sparks, Nv

JA Nugget Resort & Casino

11/2007-10/2009

Responsible for all operations of $ 1.5

million Gift Shop. Accountable for P&L

through VP of Hotel. Direct,

train, develop, and schedule staff of 11-17

employees. Developed training program

and departmentalization

of tasks. Buyer with complete control of

vendor selection, mark-downs, and

merchandising standards. Con-

trolled costs and lowered payroll 7 %.

Lowered inventory 15 % to match sales

plans. Special events buyer

and coordinator of million dollar events

such as Best in the West Rib Cook-Off,

Street Vibrations and Hot

August Nights. Increased sales at these

events by at least 25 %.

Department/ Visual Manager

Reno,Nv/ Salt Lake City,Ut

Dillards Department Store

04/2006-11/2007

Maintained and improved customer service,

operations and merchandising standards.

Initiated special

events with vendors, with continued

success. Prepared and worked with other

department managers

in all operations of a billion dollar store, for

all advertising events and owner visits.

Improved sales to

$ 7 million in ladies and junior departments.

Motorclothes Manager/Buyer

Reno, Nv

Reno Harley-Davidson

03/2005-08/2005

Buyer, merchandiser with complete

inventory and budget control. Improved

sales 22% while also improving

gross profit margin and lowered inventory

levels. Staff supervision, training and

development of crew of 13.

Special events buyer for Street Vibrations.

Buyer/District Manager/Trainer

San Francisco, Ca

Don Sherwood Golf & Tennis World

12/1985-07/2003

Senior executive directly responsible for $ 7

million as the buyer of all golf and tennis

apparel and accessories.

Indirectly responsible for $ 30 million as the

district manager with complete control of

merchandising stan-

dards for 6 stores and an internet site.

Buyer for 3 departments and supervisor of

assistant buyer and 2

merchandisers. Increased sales yearly by

+ 10 %, while controlling inventory levels

and maintaining profit

margins of 42 %. Part of advisory boards

for Bette & Court, Prince and Nike.

ED

UCATION

University of California @ Berkeley

BA- Social Welfare

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