Customer Service Human Resources

STACEY N. ACKERMAN

** ****** **** . **********, ** 08060

609-***-**** cell . ********.*******@*****.***

Summary

Young professional with an enthusiastic outlook toward the advertising

and marketing fields of copywriting and copy-editing. Key strengths

include superior attention to detail, strong organizational skills,

and the ability to perform individually or with others under high

pressure situations and deadlines. Possess the talent and education

needed to think creatively while maintaining a realistic approach to

the consumer and to the company being represented. Willing to

relocate.

Professional History

Cream-O-Land Dairy . Florence, New Jersey

05/09 - Present

Marketing Assistant

Responsible for creating, designing, and photo editing point-of-sale

promotional and advertising materials to be used in customer mailings,

newspaper advertisements, trade shows, company newsletters and by

members of the sales team in an effort to acquire new customers and

build upon the relationships the company has with its current

customers.

Act as primary company interface with media outlets in negotiating

pricing for promotional and advertising materials to stay within the

given budget while ensuring that the quality desired is still met or

exceeding management expectations.

Collaborated with all levels of management in the development of a

Driver Handbook for a staff of 150 drivers. This required researching,

designing, writing, and editing a 40 page training manual. Revised and

updated existing Customer Service Training Manual.

Created and designed New Hire Orientation, and multiple Safety

Training programs through the use of Microsoft PowerPoint.

Cream-O-Land Dairy . Florence, New Jersey

05/08-12/08

Human Resources Assistant

Responsible for organizing and maintaining multiple files containing

confidential information for active and terminated employees.

Performed entire employee file audit for over 250 active employees.

Updated, replaced and organized company forms with modernized

electronic back-ups, including three separate New Hire Policy and

Procedure manuals for each type of employee.

Education

West Virginia University . School of Journalism

09/05-12/09

Earned Bachelor of Science degree in Advertising with concentration in

Advertising Copywriting and minor in Business Administration. Major

GPA: 3.7

Skills

Microsoft Office Suite

Adobe Creative Suite

Knowledge and experience in using both Windows & Mac platforms

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