Customer Service Medical

ANDREA L. BLACKBURN

Objective________________________________________________

To join a company with whom I can grow with, become part of an excellent

team, and with whom I can greatly share my love of people.

Experience_______________________________________________

2008 - Present SELF EMPLOYED/INDEPENDENT CONTRACTOR

Case Assignment Analyst for Medical Review, as well as

Design Consultant.

2007 - 2008 KOLOB CARE AND REHABILITATION OF ST. GEORGE

Director of Admissions/Medical Records Director

. Worked with potential patients/residents and their families to

familiarize them with our facility. Maintained 95% tour success for

admission to our facility.

. Built and maintained a very close rapport with Hospital Discharge

Planners, Hospice Agencies, as well as physicians alike for patient

referrals.

. Reorganized with great success, both the Medical Records Department,

as well as admission paperwork and the Admissions Department to

professionalize our process and environment.

. Met and exceeded Census goals within the first two months of my

employment. These Census goals had not been met for the previous

three years before my employment.

. Worked directly with Medicaid and Medicare, as well as private

insurance companies to verify/continue benefits or to help family of

patient/resident obtain benefits.

. Maintained an excellent working relationship with my co-workers,

physicians, residents of the facility, and their families.

2006 - 2007 PACIFIC PULMONARY SERVICES SPOKANE, WA

Patient Care Coordinator/Sales Representative

. As a Patient Care Coordinator, I was responsible for developing

business through extraordinary customer service and rapport building.

Provided excellent service to referral sources and their patients

alike.

. Created new business, as well as managed large caseloads and existing

accounts.

. Built relationships with physicians, their offices, and other referral

sources, while working hands-on with patients.

2003 - 2006 PACIFIC MEDICAID SERVICES SPOKANE, WA

Patient Advocate/Field Representative

. As a Patient Advocate, I worked with a diverse population of patients

at area hospitals, jails, mental health facilities, and in their homes

in an effort to connect patients with community, state, and federal

resources to cover their medical expenses.

. Required compassion, creativity, and professionalism with excellent

written and oral communication skills.

. Success was based on exceptional organizational skills, as well as

problem solving skills, with the ability to work individually and as

part of a team.

1995 - 2003 THE MEDICAL WORD ELK GROVE, CA

Medical Transcriptionist

. Transcribed medical records for various physicians and hospitals,

including but not limited to SOAP notes, OP reports, Discharge

Summaries, H&P's. Specialized in otorhinolaryngology, cardiology,

nephrology, orthopedics, radiology, as well as psychiatry.

EDUCATION______________________________________________

Secondary Hanau High School Hanau, West

Germany

Communications Major SLCC

Salt Lake City, UT

CMT/Transcriptionist CMT Seattle,

WA

RNA/CNA Avalon

Spokane, WA

References Available Upon Request

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