Customer Service Registered Nurse

Kathryn A. Lagus

**** ******* ***** ***** *********, TN 37221 612-***-**** ********@***.***

Objective

An entry level position in pharmaceutical sales requiring a self starter with excellent customer service skills, effective

communication skills, and a distinctive industry insight through nursing experience.

Profile

Conscientious registered nurse who is dependable and attentive to detail.

Possesses excellent interpersonal communication skills and works cooperatively with others.

Effective team builder and leader who exercises sound judgment and meticulous recordkeeping.

Education

Bachelor of Science, Nursing May 14, 2010

University of Minnesota, Twin Cities

Certified Nurse’s Assistant August, 2007

American Red Cross, Minneapolis

Montessori Teacher Training Program, August, 2006 May, 2007

Montessori Training Center of Minnesota

Bachelor of Arts, History December, 2006

Magna Cum Laude

University of Arkansas, Fayetteville

Clinical Nursing Experience

St. Thomas Hospital, Renal/Dialysis/Diabetic Med Surg Nurse July 26, 2010 present

• Provides direct and indirect patient care through the application of nursing process: assessment, planning,

implementing and evaluating care rendered

• Guide and supervise assigned nursing personnel

• Collaborate with other health care professionals and coordinate with ancillary staff

Fairview University Medical Center,

Adult Cardiac Unit, Student Immersion, January May, 2010

Regions Hospital, St. Paul, Psychiatrics, October December, 2009

Augustana Residence, Geriatrics, September October, 2009

Scott County Public Health Office &

Parkway Gardens Senior Living, Public Health September December, 2009

Hennepin County Medical Center, Maternal/Newborn, March May, 2009

Minneapolis Children's Hospital, Pediatrics January March, 2009

Methodist Hospital, Adult Med Surg September December, 2008

Research Experience

Undergraduate Research Assistant, School of Nursing October, 2008 present

• Statistical analysis of parent perceptions of adolescent sexuality using SAS and Minnesota parent survey

• Wrote manuscript that is currently submitted for publication

• Strengthened literature review, writing, and statistical analysis skills

Publications

Lagus, K.A., Bernat, D.H., Bearinger, L.H., Resnick, M.D., & Eisenberg, M.E. (2010). Parental perspectives on sources of

sex information. Accepted for publication, Journal of Adolescent Health.

Leadership Experience

Nursing College Board, Senior class representative September, 2009 May, 2010

• Promoted nursing student involvement in the affairs of the school of nursing, student organizations, and the

University of Minnesota

• Worked as a liaison between nursing student body and nursing school faculty to address various issues within the

nursing school

• Act as a resource to new nursing students and facilitate class cohesion

• Organized fundraisers for nursing school and local philanthropies

Sigma Theta Tau International, Zeta Chapter, Student Representative September, 2009 May, 2010

• Participated on University of Minnesota, Zeta Chapter STTI board

• Orchestrated a series of speakers for nursing school including various nursing professionals from the community (e.g.

nurse attorneys, ED nurses, Nursing Ph.D. candidates, traveling nurses, etc.)

• Worked with other student representative to establish a nurse mentor program

Phillips Neighborhood Clinic experience: 2007 2010

The Phillips Neighborhood Clinic (PNC) is a free clinic operated by University of Minnesota health professional students.

Because the clinic is relatively young, there are a number of ways to be involved, including:

Clinic Nurse September, 2009 May, 2010

• Obtain patient health histories and HPIs

• Take and recorded vitals

• Provide patient education on chronic illnesses, including Type 2 Diabetes, Hypertension, and STIs

• Practice organization skills and the ability to work independently and as part of a team

Nursing Administrative Chairperson September, 2008 May, 2009

• Formulated and implemented nursing’s role in the clinic

• Attended weekly inter professional board meetings to address various clinic issues, including finances, flow, process

improvement, etc.

• Raised other’s awareness of professional nursing and the various roles nurses can assume

Clinic Coordinator August, 2008 – May, 2009

• Opened and closed clinic every sixth night

• Supervised and coordinated team of 40 volunteers throughout the night, including medical and pharmacy preceptors,

med clinicians, interpreters, lab gurus and assistants, physical therapists, pharmaceutical care and dispensing, social

work, mental health, and community health workers

• Attended monthly coordinator meetings to address clinic problems; subsequently brought issues to board or

appropriate committees for review

• Exercised resourcefulness as a logical but creative problem solver

• Honed communication, team building, and presentation skills as the clinic manager

• Re evaluated traditional methods of trouble shooting to find innovative solutions

Patient Advocate/Community Health Worker September, 2007 May, 2008

• Assisted patients as they applied for insurance and public assistance programs, such as WIC

• Practiced sensitive, empathetic nursing communication skills

Phillips Neighborhood Community Resource Fair, Founder and Director Fall, 2008 and 2009

• Developed a wide network of vendors, facilities, and resources to address specific needs such as employment,

clothing, housing, food, and healthcare disparities.

• 40 organizations from within the community participated and 200 people attended

• Worked with no budget. Due to its success, the clinic budgeted $300 for the 2009 2010 fair.

Founder, Bright Light Tutoring Program May, 2005 May, 2006

Fayetteville, Arkansas

• Coordinated with local church and elementary schools to establish an afternoon math and reading program for

children with educational delays two days a week

• Recruited volunteers from within the community to help sixteen children (3rd, 4th, and 5th graders) with their

homework and to enhance literacy and arithmetic skills.

Intern, U.S. Senator Blanche Lincoln July August, 2005

Washington, D.C.

• Answered phones and assisted constituents with requests

• Assisted constituent advocate staff with casework and similar tasks

• Assisted outreach staff with research, event planning and work in other communities

• Assisted scheduling and communications staff

Teaching Experience

White Bear Montessori School

Early childhood teacher, September, 2006 May, 2007

• Patient childhood guide who values the opportunity to work with children

• Able to set and maintain high expectations with the belief that children will rise to them

Sales Experience

Pottery Barn

Sales Associate, June, 2008 – December, 2009

• Provided courteous and quality customer service

• Demonstrated effective communication skills

• Understood the importance of product knowledge and conveyed product information accurately and effectively to

customers.

Honors

St. Thomas STAR award for patient care 2010

Cecilia Hauge Memorial Scholarship for Academic Excellence 2009 2010

Clifton J. Brisco Scholarship for Academic Excellence 2008 2009

Undergraduate Research Opportunity Project Award 2008 2009

Sidney Moncrief Scholarship for African American Studies May, 2006

References:

Karen Dunlap, Clinical Assistant Professor, 651-***-****

Judy Meyers, Teaching Specialist, 612-***-****

Contact this candidate