Customer Service Management
Resume:
Early Childhood Education
Professional Profile
. Flexible and adaptable with a strong ability to engage children of
various age groups; innovative, independent, and organized
. Extensive knowledge of early childhood education at many levels.
. Known for developing and executing innovative policies and procedures,
great at streamlining work flow and creating a team environment to
increase productivity
. Excellent leadership, communication, organizational and time management,
intuitive, and analysis skills; thrive in both independent and group work
environments
. Energetic and self-started player with capacity to work under minimal
supervisions; at ease in high stress, fast-paced situations with emerging
and multiple responsibilities
. Planned, organized effort to accomplish a specific job and developed a
project plan which includes defining project goals and objectives,
specifying tasks or how goals will be achieved, what resources are needed
and timelines for completion
Key Strengths
Program development; enhancing Organization and administration-time
existing programs management
Personnel recruiting and job Career management and design
placement
Turning around underperforming Reengineering and functional-change
operations management
Customer service & retention Visionary leadership/innovation
management management
Selected Accomplishments
. Increased staff morale and reduced turnover
. Improved the image of the product and the company
. Received several commendations for consistently surpassing service
level
. Contributed improvements to record - keeping systems and overall
office efficiency
Related experience
Community Leadership development
. Developed and distributed promotional and marketing information and
assisted the public with questions and problems.
. Communicated with community members to determine their needs and
interests.
. Researched sports and recreation programs, funding sources and project
requirements.
. Developed and maintain recreation and sport programs.
. Ensured a variety of sports, recreations and cultural programs.
Customer Relations
< Use multi-tasking and exceptional decision-making abilities to improve
the quality and speed of
customer service.
< Provide superior customer service by actively listening to customers,
anticipate their needs, and recommend merchandise.
< Execute strong customer service and organizational skills to enhance the
level of customer satisfaction.
Employment History
Receivable Management Services ? Atlanta, GA
Commercial Collection Agent ( Promoted ) Feb 2008-Present
. Organize time to review, explain and work with the debtor to generate
maximum payment
. Highly trained and experienced in dealing with business-to-business
transactions
. Planning collections by receiving and analyzing delinquency reports
and then determining appropriate action
. Demonstrate extraordinary business knowledge and negotiating skills
. Handling a high influx of in-bound calls pertaining to the
reconciliation and collection of
delinquent accounts
. Skip-tracing of accounts with non-working phone number and returned
Stratus Building Solutions ? Atlanta, GA
Crew Supervisor ( Promoted ) Nov 2007-Jan 2008
. Maintain discipline, build positive morale and resolve problems
through cooperative teamwork
. Enforce company's policies and procedures and adhere to program goals
and philosophy
. Accomplish recruiting, training, supervising and motivating cleaning
staff
. Discuss project progress and conduct training related to assigned work
projects and program goals both on the job and by conducting regular
individual and crew meetings
. Collect pertinent data and facts to prepare oral and written reports,
summaries, evaluations, and project documentation
. Report work orders to clients for repair/maintenance
. Stock areas with appropriate supplies
. Advise and instruct crew of special assignments or changes in work
routine
. Plan and organize cleaners to make sure they are working up to the
required standard
Milwaukee Public Schools ? Milwaukee, WI
Recreational Leader Jul 2000-Aug 2003
. Supervised students in recreational programs and directed daily
program activities
. Consistently motivated students to achieve educational goals
. Analyzed program needs and recommended new and innovative program
ideas
. Presented feedback regarding program goals and objectives, budget
development
and activity schedules
. Provided students the highest quality of support to enhance
educational experience
. Performed multi-tasks administrative support and demonstrated
exceptional organizational, time-management and decision- making
abilities
Education
Bachelor of Arts Degree in Graphic Design, Minor in Art History: 2006
University of Wisconsin-Whitewater, Whitewater, Wisconsin
Early Child Exceptionalities Technical Certificate: 2010
Central Georgia Technical College
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