Customer Service Sales

Michael Brooks **** Griffith Lake Drive 302-***-****

Milford, Delaware 19963 ************@*****.***

Education

Completed education requirements for an associates degree in Accounting from Delaware Technical and

Community College, December 2010.

Highlights

6 years tax preparation experience

20+ years experience covering sales, customer service, purchasing, inventory management,

warehousing, equipment operating and supervision.

Major strengths: able to communicate effectively with people, good organization skills, attention

to detail, excellent math skills, problem solving and analytical skills, ability to multitask and a

genuine desire to help people.

Computer literate. Working knowledge of QuickBooks, Word, Excel, Outlook and PowerPoint

Familiar with Access. Have used Minicron, Manman, Peoplesoft, and Reflections software

programs.

Relevant Skills

Accounting

Completed all necessary courses for an Associates Accounting degree. Courses covered finance

accounting, cost accounting, and tax accounting. Related subjects included Money and Banking,

Economics, Finance, and Auditing.

Tax Preparation

Worked 6 years as a tax preparer. Completed 2 tax courses at Delaware Tech (2010)

Sales/Customer Service

Produced sales up to $2.1 million yearly. Performed sales via phone, e-mail, fax and over the counter.

Responded to customers’ order and quotation request. Provided pricing (oral and written) and delivery

information to customers. Performed follow up to ensure timely shipment of materials and customer

satisfaction Resolved customer service issues.

Inventory Control/Purchasing

Procured and maintained inventory. Purchased up to $100k weekly. Maintained a strong working

relationship with vendors. Worked with vendors on quality, pricing and on time deliveries. Entered

incoming freight and sales orders into computer system. Performed weekly cycle counts. Responsible

for keeping production lines replenished. Responsible for inventory accuracy. Increased stock turn over

rate from 4 to 11 turns a year .Set min/max levels and evaluated supplier performances.

Supervision

Supervised 3 fulltime employees and 1 volunteer. Performed yearly employee evaluations. Oversaw all

operational phrases of stockroom department including personnel issues. Trained new crew (total of 8

people).

Michael Brooks 6046 Griffith Lake Drive 302-***-****

Milford, Delaware 19963 ************@*****.***

Work History

2010 Merchandiser-Omega Solutions, Shelby Township, MI

2009-2010 Enumerator/Lister- United States Census Bureau, New Castle, DE

2006.2008 Customer Service Representative – HD Supply Waterworks, Milton,

DE

.2006 Mechanic I – Baltimore Aircoil Company, Milford, DE

1997-1998 Mechanic II – Baltimore Aircoil Company, Milford, DE

1996.1997 Mechanic III – Baltimore Aircoil Company, Milford, DE

1995 Case Packer – Best Temps/Pittsburgh Plate & Glass, Cheswold, DE

1987-1994 Storeroom Manager – Beebe Medical Center, Lewes, DE

1986-1992 Tax Preparer-H&R Block, Milford, Delaware

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