Engineer Customer Service

Marie Agnese

*** **** ****** #** *******, WA **101

Phone: 206-***-**** Email: ************@*******.***

Language and Compliance Professional

Translation Fraud Analysis Software Test Engineer Customer Service

Support

Highly skilled language specialist with hands-on technical translation,

internal corporate service support and software test experience. Native

French speaker fluent in English and Italian and specializing in Canadian-

French. Experienced with the Microsoft Office Suite, credit card tracking

databases, game test packages and multiple tier telephone support operating

procedures. Naturalized citizen authorized to work in the United States

for any employer.

Professional Experience

2009 - 2010 Translation Project Specialist / Internal Service Support

Starbucks Corporation Seattle, WA

Provided French-Canadian translation support for promotional advertising

materials, internal memoranda and business communications, including

communications for CEO Howard Schultz. Monitored a live queue of

communications for translation and posting on corporate website. Performed

quality assurance on vendor translated materials for consistency of product

naming conventions and to ensure communications retained the "Starbucks

style" (compliance with company views/values). Personally created a primer

reference glossary containing commonly used French Canadian product

descriptions and corporate terminology with corresponding English

equivalents. Exercised basic project management functions in

communications and translation.

2008 - 2009 Bilingual Text Editor / Software Test Engineer

Elektrobit Bothell, WA

Translating, proofreading and French language testing of GPS navigation

software products for distribution in Canada. Responsible for implementing

technical and legal translations from English to Canadian dialect French.

2008 Software Test Engineer

Microsoft Corporation Redmond, WA

Globalization, localization and localizability testing for upcoming

internet browser performed in different environments (XP SP1, 2 and 3,

Vista RTM, etc.) with the use of Hyper-V, creating multiple virtual

machines with snapshots. Filed various bugs in Product Studio and tested on

MUI, LIP, Pseudo and MIR builds.

2007 - 2008 Software Test Engineer / Language Translator

Nintendo of America Redmond, WA

Globalization, localization and localizability testing for upcoming

internet browser performed in different environments (XP SP1, 2 and 3,

Vista RTM, etc.) with the use of Hyper-V, creating multiple virtual

machines with snapshots. Filed various bugs in Product Studio and tested on

MUI, LIP, Pseudo and MIR builds.

2006 - 2007 International Fraud Analyst

Expedia.com Bellevue, WA

Analyzed a live queue of credit card transactions from English, French and

Italian markets as part of an international e-commerce risk management

team. Ensured identification and reduction of fraudulent orders through

trending chargebacks, examining previously rejected orders and evaluating

high risk issues. Utilized multiple tools (Accurint, Quova, Payment Tech,

etc.) to assist in researching, identifying, and resolving fraudulent items

on a daily basis. Familiar with online travel booking and confirmation

software packages (such as Worldspan and Amadeus) used in both domestic and

international markets.

2004 - 2006 Software Test Engineer / Language Translator

VMC Consulting Redmond, WA

Responsible for functional and compliance testing of gaming software

products for domestic, French and Italian markets; also responsible for

language translation and editing for prospective software product

distribution.

Education

1999 - 2000 Marketing (Tourism)

Centre National d'Etudes a Distance Marseilles, France

Specialization in tourist marketing, emphasizing in English and Italian.

1999 US Accredited Internship Program

"Leonardo da Vinci" Program Dublin, Ireland

Voluntary Inter-European work-study program emphasizing foreign business

experience.

1998 - 1999 Economic and Commercial Italian

Italian Chamber of Commerce Marseilles, France

Intensive studies in the application of business Italian language and

commercial practice.

1997 - 1999 Italian and American Studies

Universit de Lettres Aix-en-Provence, France

Intensive specialization in Italian, English and American language and

culture.

Other Activities

2008 - 2010 Animal Shelter Volunteer

Seattle Animal Shelter Seattle, WA

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