Sales Manager

T homas J. Harvey

Maple Valley, Washington *****

************@*****.***

phone: 206-***-****

Professional Customer Experience Manager

An experienced sales manager skilled at coaching and mentoring other sales managers in a high volume,

h igh pressure environment. Skilled at inspiring a world class customer centric team centered on building

long term repeat business. Strong profit and loss statement analytics and action plan skills. A dept at

forecasting and identifying t rends achieving efficient inventory return on investment results. E ffective at

h i ring and mentoring retail management t rainees to store manager positions. Actively led and organized

community service projects.

•Consistent sales results that exceeded district and industry t rends

•Maintained turnover below district average and achieved higher than average employee

engagement through teambuilding activities and employee recognition. Developed an

E mployee Recognition Program

•Analyzed complex sales t rends to match local market demographics and created inventory

models to meet these demands. Achieved $30.5 million in revenues within a competitive

g rowth environment.

•As district community lead, facilitated three financial grants in King County Washington

and provided leadership for a national sponsorship of children’s li teracy, Read for the Record

event.

•The Toastmasters club at Starbucks Coffee Company has received 3 distinguish club status

awards.

Professional Experience

Starbucks Coffee Company, Retail North America, Seattle Washington 2001

t o 2010 Supervisor, Customer Contact Center (2007 to 2010)

Led, developed and motivated an inbound call center staff of 23 employees. Analyzed, created and

supported national policies for Starbucks Card, and Customer Relations. Provided daily coaching to

maintain quality assurance and performance measurements standards are met. Selected and drove to

completion Lean initiatives leading to greater value to the customer and reduced operating expenses.

B uil t strong relationships with business managers through communication and leadership. Assured that

service levels were achieved through proactive planning and organizing.

S tore Manager (2001 to 2007)

Leadership, inspiration and goal setting for the workgroup, developed organizational capability, and

modeled how we work together. Planning, develop strategic and operational plans for the workgroup,

managed the execution of plan to successful completion. Employee development and team building

t hrough coaching, performance feedback, developmental opportunities and career guidance. Mentored

management t rainees to store manager positions.

SEARS HARDWARE STORES, Hoffman Estates,

I l linois 1995 to 2002 Store Manager (1999 to

2002) Selected

to lead an elite team to test a new store concept design that generated $5.5 million in revenues i ts fi rst

year. Responsible for all store functions involving sales, operations, merchandising, budgeting, profit and

loss statement analysis, recruiting, selection, t raining programs, performance reviews, and mentor to

management t rainees

District Sales Manager (1995 to 1999)

Leadership in a multi-unit management for 10 retail locations within four M id-Atlantic States.

Responsible for all P&L facets of operations in these locations generating $26.7 million dollars in stores

averaging 20,000 square feet in size. I nventory management of 29,000 hardware SKU’s customized to

local market conditions

Thomas Harvey 206-453-

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International Computer Networks, Newington,

V irginia 1993 to 1995 Store Manager

Generated both retail sales and outbound sales through the marketing of computer hardware, software,

and support contracts in the Fortune 1000 arena. A nalyzed and developed marketing activities targeted

key accounts in the Washington D.C. metro area. Developed a sales staff that could successfully manage

a ll facets of the sales cycle from cold calling, discovery, relationship building, proposal, closure, delivery

and installation. B uilt strong business relationships with key vendors in order to maximized employee

i ncentives and maximized inventory productivity.

The Office Center at Sears, Hoffman Estates, I ll inois

1990 to 1993 District Manager

Responsible for the management and operations of eight retail locations that generated annual sales of

$15.1 million. Led a team in maintaining the highest level of customer service using relationship-style

selling techniques. Sold computer hardware, software, and support contracts. Team development,

recruiting, selection and t raining both sales associates and managers. Developed business plans and

budgets, merchandising plans and implemented inventory controls to maximize inventory productivity

Other Relevant Experience

Sears Roebuck and Company, Hoffman Estates,

I l linois A rea Sales

M anager- Responsible for sales management, motivation and profitability for a $12.1 million Home

A ppliance and Home Electronics department, recruiting and selection of 32 sales associates. C reated and

i mplemented merchandising plans, incentive programs, inventory control, customer satisfaction

s tandards and nur ture vendor relations.

C ustomer Service and Catalog Manager- I mplemented regional marketing plans, credit card

p rograms, home delivery services, goal setting and budgets. P roblem solving skills and managed

customer relation concerns. M anaged a team of 55 employees and three direct report department

managers. Softlines Buyer- Responsible for the

selection, purchasing, and the t imely delivery of $7.5 million of Softlines inventory. C reated inventory

models and analyze sales t rends to match store level t rends. M aintained an in stock condition of 98%,

exceeded tu rnover goals, in a double digit-sales growth economy. Possess functional understanding of

replenishment modules, processes, business application and end-to-end inventory management processes

Education

Bachelor of Science Degree, Business Administration, I l linois State University, Normal I l linois

Affiliations and Volunteer Work

Toastmasters In ternational, Vice President of Membership, club mentor, Volunteer Consultant to Seattle

Parks and Recreation, Community advocate for the City of Renton Parks Program, Renton, WA, Habitat

for Humanity Fairfax, VA

Skills

Microsoft Outlook, M icrosoft Office, Certified Mentor and Learning Coach, Certified Toastmaster

Leadership Institute

Contact this candidate